Shift Lead

Planet Fitness - PINNACLE FIT CLUBS, LLC; Tampa (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Medical for allemployees

Dental & Vision Insurance options

Employer-paid Basic Life and AD&D

Short-Term and Long-Term Disability

401(k) with company match

Voluntary benefits (Critical Illness,H

Paid Time Off

Shift differential for overnight

Free Black Card Membership

Job summary

Planet Fitness - PINNACLE FIT CLUBS, LLC is seeking a Shift Lead in Tampa to help oversee daily operations, coach team members, and ensure outstanding member service during each shift.

You will work with club management, gain leadership experience, and build skills for future growth within a rapidly expanding company. This FT non-exempt role emphasizes safety, cleanliness, and a Judgment Free environment for all members.

Qualifications

• Leadership experience or at least 90 days in good standing.
• Current CPR Certification required (or obtain within 30 days of hire).
• A passion for fitness and health.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, checking members into the system, new member sign-up, and tours.
• Maintain the neatness and cleanliness of the club and surrounding areas.
• Close and manage the overnight shift, including end-of-day duties and bank deposits.
• Report shift details to the leadership team daily and assist management as needed.

Skills

Leadership

CPR Certification

Fitness passion

Positive attitude

Punctuality

Customer service

Active listening

Diplomacy

Basic computer skills

Job description

• Location 7310 West Waters Ave.,Tampa, FL, 33634,United States


• Base Pay $15.50 - $15.50 / Hour


• Employee Type FT Non-Exempt

Step into leadership and help drive the energy of the club!

As a Shift Lead at Planet Fitness, you'll help oversee daily operations, coach team members, and make sure every member gets outstanding service on every shift. You'll keep the club clean, safe, and Judgement Free while serving as a role model and go-to problem-solver for the team.

Working closely with club management, you'll gain hands-on leadership experience and build skills for your next step. This is the perfect opportunity for someone ready to take on more responsibility and build a future with a rapidly growing company.

Why Join Us

• Be part of one of the largest and fastest-growing Planet Fitness franchise groups in the country.


• Join a team passionate about creating a Judgement Free environment where members and employees thrive.


• Grow your career with a company that invests in employee development, leadership growth, and promoting from within.


• Make a meaningful impact by helping people feel stronger, healthier, and more confident every day


• Work in a fun, fast-paced, and team-oriented environment where your contributions are valued.

Perks & Benefits

• Comprehensive Medical available for all employees, including access to a confidential Member Assistance Program (MAP)


• Dental & Vision Insurance options for full-time employees.


• Employer-paid Basic Life and AD&D insurance for full-time team members


• Employer-paid core Short-Term and Long-Term Disability for full-time employees, with buy-up options available


• Traditional and Roth 401(k) options with company match


• Voluntary benefits for full-time team members, including Critical Illness, Hospital Indemnity, Accident, Legal, HSA, and Commuter accounts


• Paid Time Off for full-time employees, plus paid sick/leave time for all employees as required by state and local law


• $0.50/hour shift differential for overnight shifts.


• FREE Black Card Membership

Job Summary

The Member Service Shift Leader will be responsible for leading and providing direction to ensure execution of fundamentals when a manager is not present as well as creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Overnight, additional Job Summary and Objective: In addition, you will be responsible for closing that day’s shift for that business day. You will also be primarily responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet members, prospective members, and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Assistant Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.


• Submit summary of shift details to leadership team daily.


• Other responsibilities as requested by management.

Overnight Additional Essential Duties and Responsibilities

• Close shift for the business day.


• Create a bank deposit for the next day.


• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.


• Stock locker rooms with proper supplies/paper products.


• Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the General Manager.


• Follow the \"Lost and Found Policy\" and hand in lost member property to the General Manager/Assistant General Manager immediately.


• Other responsibilities as requested by management.

Qualifications

• Leadership experience or at least 90 days in good standing


• Current CPR Certification required (or obtain within 30 days of hire)


• A passion for fitness and health!


• Upbeat and positive attitude.


• Punctuality and reliability are a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• Basic computer proficiency.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• Satisfactory background check.

Overnight, Additional Qualification(s)

• Must be 18 years of age or older.

Physical Demands

The physical requirements described are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions. While performing the duties of this Job, the employee is regularly required to:

Physical Abilities

• Stand C (Constantly)


• Walk C (Constantly)


• Sit O (Occasionally)


• Handling / Fingering C (Constantly)


• Reach Outward F (Frequently)


• Reach Above Shoulder O (Occasionally)


• Climb O (Occasionally)


• Crawl N (Not Applicable)


• Squat or Kneel O (Occasionally)


• Bend O (Occasionally)

Lift /Carry

• 10 lbs or less F (Frequently)


• 11-20 lbs F (Frequently)


• 21-50 lbs O (Occasionally)


• 51-100 lbs O (Occasionally)


• Over 100 lbs N (Not Applicable)

Push / Pull

• 12 lbs or less O (Occasionally)


• 13-25 lbs O (Occasionally)


• 26-40 lbs O (Occasionally)


• 41-100 lbs O (Occasionally)

E-Verify

Pinnacle Fit Clubs, LLC is an E-Verify company. All new hires will be processed through E-Verify after accepting an offer of employment and completing Form I-9, to confirm they are legally eligible to work in the United States.

EOE – Equal Opportunity Employer

Pinnacle Fit Clubs, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.