Shift Lead

Walgreens; Saint Paul (MN); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens is seeking a team member to open and close the store when management is unavailable, manage cash handling, pricing, and signage, and support daily operations. You will engage customers, assist with products and services, and help resolve issues to ensure a positive Walgreens experience.

Responsibilities include accepting returns, processing refunds, managing cash drops, and maintaining inventory accuracy while upholding store standards and procedures.

Qualifications

• Experience in leading or supervising a team in a retail setting.
• Ability to greet customers and resolve issues promptly and courteously.
• Familiar with cash handling, refunds, and basic POS procedures.
• Knowledge of store operations, pricing, and merchandising practices.

Responsibilities

• Opens/closes store in absence of management, handles cash, and ensures readiness for business day.
• Completes returns, refunds, cash drops, and provides change as requested.
• Delivers a friendly, distinctive Walgreens customer experience.
• Engages customers, assists with products/services, and resolves issues to ensure satisfaction.
• Maintains inventory accuracy, pricing, signage, and basic housekeeping.

Skills

Cash handling

Customer service

Leadership

Store operations

Tools

POS system

Job description

Responsibilities:

• Opens and closes the store in the absence of store management, including all required systems start-ups and required cash handling, and ensures the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering processes as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible and accountable for registering all related sales on the assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists the manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
• Assists the manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts, ensuring the accuracy of on‑hand quantities including basic departments, the stockroom, and overstock locations.
• Assists with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products, and ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
• Assists with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payment as necessary or as requested.
• Assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance, and requests store or system repairs as required in the manager’s absence or as requested by the manager.
• Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves); for consumable items, assists in stock rotation using the first‑in, first‑out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Assists at the pharmacy outlet window as requested.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by the Manager.

Communications

• Serves as a liaison between management and non‑management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.

Salary Range: $18 - $21 / Hourly