Shift Lead

Spotless Brands LLC; Parkersburg (WV); On-site; USD 28,000 - 42,000; Full time

Job summary

Ultimate Shine Car Wash is hiring a Shift Lead for its Parkersburg, WV site to support daily operations and underpin team performance. The role emphasizes execution, customer service, safety, and operational oversight without formal leadership authority.

The Shift Lead will assist the Site Manager, guide team members on shift, ensure adherence to procedures, and help with opening/closing tasks under leadership direction.

Qualifications

• High School Diploma or equivalent preferred, not required
• Previous leadership experience in a customer-facing or operational environment preferred
• Must be at least 16 years of age, and may require a valid driver's license
• Must meet certification and regulatory standards and pass background checks

Responsibilities

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision-making or formal leadership duties
• Provide direction to team members during shifts as delegated by site management, ensuring adherence to procedures
• Escalate staffing, customer service, or operational issues to Site Manager or Assistant Manager
• Greet and engage customers, promote memberships and promotions
• Demonstrate knowledge of car wash packages, pricing, promotions, and processes
• Safely operate and train others on car wash equipment and chemicals
• Monitor vehicle entry/exit procedures for safe, damage-free experiences
• Delegate team members to workstations; monitor efficiency and quality output
• Maintain cleanliness and upkeep of the facility including restrooms and outdoor areas
• Perform routine cleaning and maintenance tasks for a safe, clean car wash environment
• Conduct quality control checks on interior and exterior cleaning standards
• Assist with opening/closing procedures; financial handling and site security under management
• Serve as a keyholder; assist in opening/closing procedures including securing the site
• Address customer issues or elevate concerns to management
• Model and enforce adherence to policies, safety and operating standards
• Perform other duties to support site operations

Skills

Customer service

Leadership potential

Communication

Time management

Safety awareness

Problem solving

Basic computer skills

Team support

Education

High School Diploma or equivalent preferred

Tools

MS Excel

Point of Sale systems

Documentation software

Job description

Ultimate Shine Car Wash - ULTM019
2903 Pike St
Parkersburg, WV 26101, USA

Description

JOB TITLE:

FLSA STATUS:

Non-Exempt

JOB STATUS:

Full Time

LOCATION:

Site

REPORTS TO:

Site Manager or Assistant Site Manager (varies based on business need)

DIRECT/ INDIRECT REPORTS:

None

EFFECTIVE DATE:

6/1/2025

Position Overview

The Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and/or Assistant Manager by ensuring effective execution of daily operations during assigned shifts. Responsibilities focus on maintaining operational standards, directing workflows, and supporting team productivity, safety, and customer service. As a key holder, the Shift Lead may assist with opening and closing procedures under the guidance of site leadership.

This position is ideal for individuals seeking to develop hands-on operational experience and prepare for potential future leadership opportunities. The role emphasizes execution, team support, and operational oversight – without involvement in staffing decisions, disciplinary actions, or strategic decision-making.

Essential Functions (Other Duties as Assigned)

• Supports site leadership by executing assigned operational tasks; does not participate in managerial decision- making or formal leadership duties
• Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
• Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
• Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
• Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
• Safely operate and train others on the use of car wash equipment and chemicals
• Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
• Delegate team members to appropriate workstations and monitor for efficiency and quality output
• Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Conduct quality control checks on both interior and exterior cleaning standards
• Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction
• Serve as a keyholder; assist in opening/closing procedures including securing the site
• Address customer issues or elevate concerns to management as needed
• Model and enforce adherence to company policies, safety procedures and operating standards
• Perform other duties as assigned to support site operations

Education and Experience

• High School Diploma or equivalent preferred, not required
• Previous leadership experience in a customer-facing or operational environment (retail, car wash, ) preferred
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge

• Understanding of basic customer service principles and practices
• Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn
• Awareness of safety protocols and chemical handling procedures
• Knowledge of company policies, standard operating procedures, and cleanliness standards

Skills

• Ability to clearly give instructions, resolve conflicts, and engage with customers
• Ability to motivate team members and delegate responsibilities
• Problem solving and decision-making skills under pressure
• Time management and task prioritization during busy shifts
• Basic technical aptitude to operate car wash equipment
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities

• Ability to lead by example in a fast-paced environment
• Ability to monitor and evaluate team performance during shifts
• Ability to manage multiple priorities while maintaining a customer-first focus
• Ability to maintain composure and professionalism under stress
• Physically able to stand, walk, and lift for extended periods, and work in outdoor conditions

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Use of personal protective equipment (gloves, eyewear, etc.. ) as required
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high‑traffic areas
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.