Shift Lead

Whistle Express Car Wash; Oak Ridge (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to set standards on the lot, lead the crew, and operate when management is off-site. This role requires ownership, accountability, and a hands-on approach to delivering a clean, high-quality guest experience.

You will oversee opening/closing procedures, coach team members, and resolve on-shift challenges while maintaining safety and efficiency. The position is on-site in a fast-paced car wash environment.

Qualifications

• Demonstrated leadership experience in a fast-paced service environment.
• Strong focus on guest experience and sales through memberships or services.
• Ability to enforce safety protocols and operational standards.

Responsibilities

• Greet customers and deliver a positive, friendly experience.
• Direct vehicles into wash and prepare them for service.
• Monitor operations and report malfunctions or safety issues.
• Lead shifts, delegate tasks, and ensure smooth site operations.
• Inspect vehicles and ensure adherence to quality standards.

Skills

Leadership

Customer Service

Operations Oversight

Team Supervision

Safety Compliance

Conflict Resolution

Job description

The crew follows your lead. Make it worth following.

As a Shift Lead at Whistle Express, you are the standard-setter on the lot. You know the site, you know the crew, and when management is not on-site, you are the one running it. This is not a babysitting role. It is a leadership role for someone who takes ownership seriously and holds the team to the same standards they hold themselves to.

The work is fast, physical, and visible. At the end of a good shift, you will know it - because the site is clean, the team delivered, and every guest left better than they arrived.

Key Responsibilities:

Customer Engagement

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

• Inspect each vehicle before and after the wash to ensure it meets Whistle's quality standards.
• Uphold the "Sparkle Assurance" by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

#LI-DNI

**WhatWe'ReLooking For**

Ownership is not assigned here. It isdemonstrated.

• You lead by example. The crew watches how you work. Make it worth watching.

• You hold the line. The standard does not flex based on who is watching.

• You are a team-first operator. You share the win, and you own the loss.

• You are physically active and comfortable working outdoors at a pace.

• Prior leadership or team experience is a plus. The right instincts matter more than the title.

Run it like you own it. Do it like it matters.

The best version of this industry is still being built. The people building itstarthere.

If you show up like you own it every shift, there is a place here for you.

#LI-DNI

Base Pay Range