Shift Lead

Walgreens; Newark (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Newark, NJ seeks an hourly team member to open and close the store in the absence of management, handle cash operations, and ensure floor and stock room readiness for the business day. You will greet customers, assist with products, resolve issues, and uphold service standards to deliver a distinctive experience.

The role includes inventory control, merchandising, cashier duties, compliance with policies, and collaboration with the team to maintain a clean, welcoming store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, manage cash systems and prep floor.
• Process returns, voids, refunds, cash drops, and provide change.
• Model and deliver a distinctive customer experience.
• Greet customers and assist with products and services to ensure a positive experience.
• Share customer service best practices with the team to improve service.
• Hold store keys and open/close without management.
• Assist and coach teammates with warehouse and vendor ordering and deliveries.
• Record sales on the cash register, including price verifications and voids.
• Assist with order exceptions and reverse logistics.
• Assist with merchandising displays and resets.
• Maintain accurate inventory counts and on-hand quantities.
• Ensure compliance with the outdate program.
• Perform pricing adjustments and signage for local regulations.
• Assist with cash reporting, ledgers, and bill payments.
• Maintain store cleanliness and coordinate repairs.
• Separate food items and rotate stock using FIFO.
• Maintain knowledge of store systems and equipment.
• Assist at pharmacy out window as requested.
• Ensure compliance with laws on alcohol and tobacco products.
• Bag checks of team members at shift end.
• Uphold company policies and respectful relationships.
• Complete special assignments as requested.
• Attend training and complete required PPLs.
• Communicate tasks to team in the absence of management and report issues.

Skills

Leadership experience

English proficiency

Job description

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Assist at Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager.

Communications

• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $18.5 - $23.5 / Hourly