Shift Lead

Carwashexpress; Metairie (LA); On-site; USD 15,153 - 20,664; Part time

Job summary

Take 5 Car Wash in Metairie is seeking a part-time Shift Lead to help our team deliver a smooth, high-quality customer experience. You will engage with customers, guide daily operations, uphold site standards, and step in to lead the team when the Site Leader is not on-site.

You’ll greet customers, answer questions about services and memberships, oversee wash processes, and ensure safety protocols are followed. This role offers growth and values teamwork and reliability.

Qualifications

• Experience in customer-facing roles with strong communication skills.
• Ability to lead a team and delegate tasks during shifts.
• Commitment to safety protocols and quality standards.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Greet customers and provide a positive experience; answer questions and promote services.
• Direct vehicles through the wash process while maintaining safety.
• Lead the team during shifts in the absence of management; open/close procedures.
• Inspect vehicles for quality and report issues to maintain standards.

Skills

Customer service

Leadership

Safety compliance

Team coordination

Job description

## Shift LeadApplylocations: 385 - Metairietime type: Part timeposted on: Posted Todayjob requisition id: JR104469As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.## As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted. **Key Responsibilities:****Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIBase Pay Range*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact. Start your career with Take 5 today. We believe in growing our team from within and welcome applicants from all backgrounds and experience levels. Learn with us, grow with us - we’re ready to invest in your success.