Shift Lead

Whistle Express Car Wash; Mechanicsville (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Whistle Express Car Wash in Mechanicsville, VA is seeking a capable Team Member to greet customers, promote unlimited wash memberships, and guide vehicles through the wash process. The role emphasizes leadership during shifts, safety compliance, and maintaining high wash quality.

Applicants should be physically active, comfortable working outdoors, and ready to lead by example. Prior team experience is a plus and a strong focus on customer service is essential for this fast-paced environment.

Qualifications

• Greet customers and provide a positive experience.
• Promote memberships and services to drive sales.
• Lead shifts and support team during operations.

Responsibilities

• Greet customers and promote services and memberships.
• Direct vehicles safely through the wash process and ensure positioning.
• Lead the team during shifts and delegate tasks.
• Inspect vehicles for wash quality and report issues.
• Uphold safety protocols and improve processes.

Skills

Customer service

Team leadership

Open/Closing procedures

Outdoor work

Job description

Key Responsibilities:Customer EngagementGreet customers as they arrive and provide a positive, friendly experience.Answer customer questions about services, wash options, and memberships clearly and courteously.Promote unlimited wash memberships and other offerings to drive engagement and sales.Educate new customers on the variety of wash packages and services available.Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.Operations & SafetyDirect vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.Prepare vehicles for washing by checking for loose items and removing obstacles as needed.Monitor equipment during operations, identifying and reporting any malfunctions or issues.Follow and enforce all safety protocols to protect customers, team members, and equipment.Assist team members in resolving operational issues quickly to keep the site running efficiently.Team LeadershipServe as a key holder and perform opening and closing procedures accurately and on time.Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.Delegate tasks to team members to ensure smooth site operations throughout the shift.Monitor team performance and provide guidance or feedback as needed to keep operations on track.Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.Attention to DetailInspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.Report any equipment or operational issues that could affect wash quality.Provide feedback or guidance to team members to help maintain consistent wash quality.Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIWhat We’re Looking ForOwnership is not assigned here. It is demonstrated.You lead by example. The crew watches how you work. Make it worth watching.You hold the line. The standard does not flex based on who is watching.You are a team-first operator. You share the win, and you own the loss.You are physically active and comfortable working outdoors at a pace.Prior leadership or team experience is a plus. The right instincts matter more than the title.Run it like you own it. Do it like it matters.The best version of this industry is still being built. The people building it start here.If you show up like you own it every shift, there is a place here for you.#LI-DNIBase Pay Range$10.60 - $15.00