Shift Lead

Whistle Express Car Wash; Macedonia (OH); On-site; USD 15,000 - 18,000; Full time

Job summary

Whistle Express Car Wash in Ohio is seeking a dynamic Shift Lead to ensure smooth operations. You’ll engage with customers, assist with daily tasks, uphold site standards, and step in to lead when management isn’t on-site.

This role emphasizes teamwork, safety, and attention to detail. You’ll open/close, delegate tasks, monitor performance, and help maintain the high quality and fast pace that our guests expect.

Qualifications

• Leadership experience or potential.
• Strong customer service skills.
• Knowledge of safety protocols.
• Ability to collaborate and support teammates.
• Comfort working outdoors and in a fast-paced environment.

Responsibilities

• Greet customers and provide a positive experience; explain services and memberships.
• Direct vehicles safely and ensure proper positioning for washing; prepare vehicles.
• Lead the team during shifts, delegate tasks, and provide guidance in the absence of leadership.
• Monitor performance and give feedback to maintain wash quality and efficiency.
• Inspect vehicles before/after wash to meet quality standards and report issues.

Skills

Leadership

Customer Service

Safety

Teamwork

Outdoor Work

Job description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Key Responsibilities:

Customer Engagement

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

**WhatWe’reLooking For**

Ownership is not assigned here. It isdemonstrated.

• You lead by example. The crew watches how you work. Make it worth watching.

• You hold the line. The standard does not flex based on who is watching.

• You are a team-first operator. You share the win, and you own the loss.

• You are physically active and comfortable working outdoors at a pace.

• Prior leadership or team experience is a plus. The right instincts matter more than the title.

Run it like you own it. Do it like it matters.

The best version of this industry is still being built. The people building itstarthere.

If you show up like you own it every shift, there is a place here for you.

Base Pay Range

$15.00 - $18.00