Shift Lead

900081- Swig Grassy Creek; Knoxville (TN); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Earn up to $16-17/hr including tips

Discounted Drinks & Cookies

Flexible hours

Opportunities for Growth

Participate in company competitions

Job summary

Swig Grassy Creek in Knoxville, TN is looking for a passionate Shift Lead to manage store operations and deliver unforgettable customer experiences. Your role is vital in training team members, maintaining high standards, and ensuring smooth service.

The ideal candidate should embody Swig's core values, have excellent communication skills, and thrive in a collaborative environment. Enjoy competitive pay, flexible hours, and unique perks while leading a fun team!

Qualifications

• Must be at least 16 years of age.
• Previous restaurant experience is a plus.
• Food handler's permit required.

Responsibilities

• Complete store checklists and manage operations.
• Train and mentor team members.
• Stock and prep food for service.
• Craft quality drinks following procedures.
• Maintain cleanliness of dining areas and workspaces.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Multitasking

Job description

At Swig, we’re all about fun, energy, and giving our customers an unforgettable experience. You’ll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you’ll be part of a team that treats every customer like family.

As a Shift Lead, you’ll play a key role in ensuring the store operates smoothly, efficiently, and according to Swig’s high standards. If you’re passionate about leadership, teamwork, and delivering an exceptional experience, we want you to join our team!

How You’ll Make an Impact:

• Complete store checklists, manage deposits, and ensure smooth operations.
• Train, mentor, and communicate with team members to achieve success.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig’s procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience.
• Keep the dining room, outdoor areas, and workspaces spotless — from wiping tables to deep cleaning as needed.
• Handle prep, stocking, and staging to keep everything organized and efficient.
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Maintain food rotation, cleanliness, and adhere to safety and sanitation standards.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

What You’ll Bring to the Role:

• Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service.
• Exceptional attention to detail, ensuring everything is just right.
• Excellent communication skills — both verbal and written.
• A collaborative, growth-focused attitude, always ready to learn and help your team succeed.
• The ability to multitask and handle fast-paced situations with ease.
• A food handler's permit and reliable transportation.
• Regular, predictable attendance and the ability to work as part of a close-knit team.
• Must be at least 16 years of age.
• Previous restaurant experience is a plus!

Pay & Perks:

• Earn up to $16-17/hr (this includes tips!)
• Discounted Drinks & Cookies
• Flexible hours and a fun, fast-paced work environment.
• Opportunities for Growth
• Participate in company wide competitions for prizes and recognition!