Shift Lead

Rocket Carwash; Katy (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Rocket Carwash is seeking a Shift Lead to join our fast-paced, growth-oriented team in Katy, Texas. You will oversee daily operations, guide frontline teammates, and ensure an outstanding guest experience while upholding safety and quality standards.

Ideal candidates have supervisory experience, strong leadership, and excellent communication skills. The role offers competitive hourly pay and opportunities for advancement within a nationwide network.

Qualifications

• Supervisory experience required.
• Ability to work weekends and varying shifts.
• Strong leadership and communication skills.
• People-oriented with teamwork mindset.
• Detail-oriented with initiative and energy.

Responsibilities

• Lead and develop the team to deliver exceptional guest experiences.
• Serve as role model, achieve goals, prioritize customers.
• Provide daily guidance, motivation, and training.
• Manage opening/closing procedures and site safety.
• Relay customer inquiries to management and assist resolutions.
• Represent the brand with integrity.

Skills

Supervisory experience

Leadership

Customer service

Team development

Communication

Problem-solving

Tools

POS system

Cash handling

Job description

Join Rocket Carwash as a Shift Lead and start your journey in leadership as we expand nationwide, dominating the carwash industry with our fast-paced, high-energy environment! At Rocket, we build top-tier facilities and develop industry-leading talent, offering ample opportunities for career growth.

As a Shift Lead at Rocket Carwash, you’ll have the opportunity to show us your potential and learn new personal and professional skills for career advancement that can’t be matched. The vast majority of our current management team began their careers in entry-level positions because we believe in training, promotion, and advancement of our people. Our team is energetic, positive, customer-oriented, and we strive on a daily basis to set ourselves apart from the competition.

Come join us, because we invest in you as an individual both in and out of the workplace!

Primary Responsibilities

• Leadership & Team Development
• Uphold and actively reinforce The Rocket Guest Service Expectation Model by ensuring that all team members consistently drive an exceptional guest experience. This includes greeting guests warmly by name, guiding them through the carwash process, and introducing new members to our offerings, all while maintaining a positive and engaging atmosphere that fosters personalized service and connection.
• Be a Rocket Carwash expert; consistently serving as a role model to teammates by achieving goals and maintaining our customers as the primary focus.
• Utilize highly energetic and proactive measures to lead fellow team members in daily tasks, duties, and problem-solving to achieve goals.
• In collaboration with leadership, work alongside the team to provide daily guidance, motivation, and training.
• Represent the brand with the utmost integrity.
• Establish supportive and productive relationships with team members.
• Seek out feedback and proactively engage in opportunities for career development.
• Lead all aspects of the carwash when the General Manager & Assistant Manager are not working.
• Relay customer inquiries and issues to management while assisting in quick and timely resolutions.

Operations & Safety

• Maintain awareness and compliance with all safety regulations and policies.
• Proactively identify and report potential hazards or issues to leadership, working together to develop and implement effective solutions.
• Supervise and execute opening and closing procedures.
• Ensure all daily and weekly operational checklists are completed thoroughly and on time, maintaining high standards of cleanliness, safety, and efficiency across the site.
• Oversee cash and security management.
• Regularly review and provide feedback on processes and procedures.
• Uphold the dress and grooming standards, ensuring both your own appearance and that of the entire team reflects a clean and professional presentation.
• May be asked to perform basic to intermediate-level maintenance tasks.
• May be asked to perform basic to intermediate-level technology tasks.

Other Duties

• Perform other duties as assigned by leadership
• Treats others with respect and dignity at all times

We are looking for someone who…

• Operates with a high level of professionalism and integrity
• Conveys positivity and leads by example
• Has the ability to hold team members accountable
• Has a service- and goal-oriented outlook and personality
• Has a high level of initiative, attention to detail, and pride in their work
• Displays high energy in all tasks and duties performed with a willingness to exceed customer service expectations in all interactions with customers

Requirements

• Supervisory experience
• Is available to work weekends and varying shifts to meet the needs of a fast-paced business
• Be dependable with strong leadership and communication skills
• Can problem-solve situations and provide sound resolution
• Be people-oriented and enjoy interacting with team members and working on group projects
• Ability to analyze written and verbal instructions
• Ability to write, present, and respond to customers and staff members in a professional manner
• Be adaptable and flexible. This role can experience frequent shifts in direction
• Is a natural leader who fosters teamwork and maintains a safe but fun team environment
• Is detail-oriented and able to focus on small details while understanding the bigger picture

Compensation

• $17.00 per hour based on experience + competitive sales-based earnings & performance-driven bonus structure!

Equal Opportunity Employer

Rocket Carwash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.