Shift Lead

Story Companies; Hyattsville (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO + 8 holidays

Medical, Dental, Vision

401k retirement plan

Disability insurance

EAP

Referral program

Job summary

Story Cannabis is seeking a Shift Lead to guide daily operations and deliver an exceptional guest experience at our Maryland location. You will supervise the retail team, ensure accurate transactions, and uphold store standards with a focus on teamwork and compliance.

You will mentor staff, manage onboarding, and support inventory and customer service goals while fostering a positive, inclusive environment and ensuring timely responses to calls and online orders.

Qualifications

• Minimum High School Diploma or GED.
• 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment.
• Proficiency with POS systems and basic computer applications.
• Marijuana knowledge strongly preferred.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Excellent customer service and communication skills.
• Must have a valid State-Issued ID or U.S. Passport.
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Responsibilities

• Serves as a resource for questions or issues from staff and customers.
• Oversee onboarding for all new retail associates.
• Assists with tracking of daily and monthly inventory.
• Assist with restocking the sales floor with cannabis and non-cannabis products.
• Open and close the store as needed.
• Assist the Management team.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Recommend, select, and help locate the proper product for customers, depending on their individual needs.
• Explain the effects of different types of cannabis to customers and patients clearly and effectively.
• Ensure strict controls to protect organizational assets at the direction of management.
• Set up and break down display cases per company standard.
• Ensure phone calls and online orders are addressed in a timely manner.
• Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strict confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Skills

Team leadership

Customer service

Cannabis knowledge

Communication skills

Education

High School Diploma or GED

Tools

POS systems

Job description

Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started.

Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time.

Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do.

If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story.

Overview:

As a Shift Lead, you will play a key role in leading daily operations and ensuring every guest has a positive and enjoyable customer experience. You’ll guide and support the retail team through active floor leadership, setting the tone for exceptional customer service, accuracy, and teamwork. From overseeing transactions and compliance procedures to coaching team members and maintaining store standards, you’ll help create a smooth and successful operation within the store.

Responsibilities:

• Serves as a resource for questions or issues from staff and customers.
• Oversee onboarding for all new retail associates.
• Assists with tracking of daily and monthly inventory.
• Assist with restocking the sales floor with cannabis and non-cannabis products.
• Open and close the store as needed.
• Assist the Management team.
• Provide exceptional customer service in accordance with established standards.
• Develop and maintain rapport with our customers, vendors, service providers and staff.
• Recommend, select, and help locate the proper product for customers, depending on their individual needs.
• Explain the effects of different types of cannabis to customers and patients clearly and effectively.
• Ensure strict controls to protect organizational assets at the direction of management.
• Set up and break down display cases per company standard.
• Ensure phone calls and online orders are addressed in a timely manner.
• Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization.
• Maintain a positive work environment conducive to trust and respect.
• Maintain strict confidentiality in compliance with HIPAA guidelines.
• Perform other related work as required.

Qualifications & Requirements:

• Minimum High School Diploma or G.E.D equivalent required.
• 1+ years of supervisory or team lead experience in a retail, hospitality, or cannabis environment.
• Proficiency with POS systems and basic computer applications.
• Marijuana knowledge strongly preferred.
• Must be over 21 years of age.
• Can legally work in the United States - all documentation required.
• Excellent customer service and communication skills.
• Must have a valid State-Issued ID or U.S. Passport.
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Employment offers are contingent upon successful completion of all pre-employment background checks.

Physical Requirements:

• Must have the ability to push, pull, or lift a minimum of 50 pounds.
• Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods.

Maryland Pay Range

$18.55 - $18.55 USD

• Paid time off (PTO) including 8 paid holidays per year*
• Medical, Dental, and Vision Insurance*
• 401k retirement savings plan*
• Company paid Short-Term & Long-Term disability*
• Employee Assistance Program (EAP)
• Employee referral program

*For full-time positions only

We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.