Shift Lead

CareerArc; Fife Lake (MI); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

BCOC is seeking a Shift Lead to assist the store manager in directing a team of associates, ensuring service quality, cleanliness, and product standards are met across shifts.

You will supervise operations, delegate tasks, provide coaching, and support training while maintaining inventory and adherence to safety policies. The role requires flexibility for different locations and shifts.

Qualifications

• High school diploma or GED required plus progressively responsible retail experience.
• Strong customer service and communication skills are necessary.
• Ability to supervise shift staff and delegate tasks.

Responsibilities

• Assist with directing a shift and supervising staff to meet service standards.
• Work at different locations as directed by District Manager.
• Provide coaching to employees on shift to improve performance.
• Maintain inventory levels within store operations.
• Follow cash handling, safety and security policies.
• Complete required trainings and updates within specified periods.
• Assist with bank-related duties and organize banking tasks.
• Must be able to lift 50 pounds and stand/sit for long periods.

Skills

Customer service

Communication

Retail experience

Staff supervision

Education

High school diploma or GED

Job description

JOB PURPOSE

Assist the store manager in providing work directions to a team of store associates to create and maintain our standards of service, cleanliness, and product quality for our customers. The Shift Lead will be responsible for supervising operations by deploying employees and delegating tasks to ensure BCOC's standards of service are met and are closely adhered to.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required along with progressively responsible retail experience.
• Displays a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention of the staff.
• Well-developed oral and written communication skills and interpersonal skills are necessary to communicate clearly, concisely, and accurately to ensure effective store operations to employees.

MAJOR DUTIES

• Duties will be performed during any shift, based on business needs.
• Be willing to work at different locations, as directed by your District Manager, based on business needs.
• Displays a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention from the staff.
• Identifies, communicates, and delegates appropriate responsibilities to employees to ensure a smooth flow of operations.
• Creates a positive learning environment by providing clear, specific, and timely coaching to employees on shift to ensure operational excellence and improve employee performance.
• Assist with new employee training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed. Provides feedback to the store manager on employees' performance during shift.
• Ensures that inventory levels are properly maintained within c-store operations to established standards.
• Develop positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Follow BCOC's operational policies, and procedures, including those for cash handling, safety, and security. Assists in ensuring the safety of employees during their shift and properly documents any incidents that occur.
• Must be able to complete Company sponsored training and required updates within specified training periods.
• Assist in maintaining an environment for effective teamwork where employees feel valued and respected.
• Consistently exhibit good math skills to calculate change, volume sales, tax percentages, balance cash registers, and to calculate deli inventory usage, weights, costs, and volumes.
• Provide feedback to the store manager on team's performance during shift.
• Regular and predictable attendance and presence at work is required.
• Must be able to work primarily any shift, including mornings, evenings, weekends, and holidays.
• Sit/stand for several hours in a row, be able to lift 50 pounds throughout the assigned shift to move, stack, store, and handle inventory. Must be able to stand, stoop and bend for extended periods. Must be able to work inside coolers to stock and maintain inventory. Must be able to ascend and descend safely on a five-foot ladder.
• Mileage to be submitted in an organized and prompt manner monthly.
• Organize and execute duties as assigned.
• Must be able to provide valid proof of car insurance
• Must be able to perform store banking duties, including driving to the bank.