Shift Lead

GOODWILL; Cleveland (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

401K/Retirement matching

Job summary

Chattanooga Goodwill is seeking a Shift Lead to supervise store staff, coach associates, and ensure excellent donor/customer service. You will uphold safety policies, maintain store standards, and assist with records and meetings.

A strong background in retail or service, plus supervisory experience, is preferred. Responsibilities include greeting donors, resolving complaints, training teammates, and ensuring daily operations run smoothly while adhering to agency guidelines and health/safety

Qualifications

• High School degree or GED, preferred.
• Prior retail experience or customer service experience preferred.
• 6 months supervisory experience preferred.
• Excellent oral and written communication skills in English; bilingual a plus.
• Proficient in Microsoft Office.
• Able to adapt to growth and a changing environment within the Agency.
• Ability to complete CPR and First Aid certifications.
• Reliable transportation and communication required.
• Available to work during operating hours; includes days, evenings, holidays and weekends.

Responsibilities

• Supervise store personnel during shift to ensure operational standards are met.
• Develop, train, coach, and support store associates for career growth.
• Greet, assist, and provide excellent customer service to donors and customers.
• Assist and resolve complaints and communicate issues to management.
• Maintain store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel; attend meetings and training as required.
• Review safety policies and report unsafe conditions or injuries immediately.

Skills

Retail experience

Customer service

Supervisory experience

English communication

Microsoft Office

CPR/First Aid

Dependable transportation

Education

High School or GED

Tools

Microsoft Office

Job description

Who is Goodwill Industries of the Greater Chattanooga Area?Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.Individuals with barriers to employment get help securing meaningful jobs.Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.How do we accomplish our mission? We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.Why should you join Chattanooga Goodwill?Friendly work environment with co-workers who appreciate working with each other.Employee discount.401K and Roth retirement plans with matching contribution after eligibility.Skills and development opportunities.For Full-time employees:Dental and vision insurance - Company Paid for employee.Basic life insurance – 1.5 times salary, Company Paid for employee.Primary Care through TextCare- Company Paid for household.Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID TheftMedical Insurance and Health Savings AccountGenerous Paid Time Off (PTO) program; Potential of up to three weeks during the first yearWhat will a Shift Lead do?Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.Punctual and dependable attendance.Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.Develop, train, coach, and support store associates for career growth within the organization.Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures.Greet, assist, and provide excellent customer service to donors and customers.Assist and resolve any complaints and communicate complaints and issues to the management team.Maintain proficiency for tasks required in all workstations.Monitor and maintain overall store appearance and housekeeping to agency standards.Perform and assist in all functions completed by store personnel.Support in maintaining all company records and reports accurately and in a timely fashion.Attend all meetings and training as required by the agency.Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.Perform other duties as assigned.Key Knowledge and Experience:High School degree or GED, preferred.Prior retail experience or customer service/ relations experience preferred.6 months supervisory experience preferred.Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.Must be proficient in Microsoft Office.Must be able to adapt to growth and a changing environment within the Agency.Ability to complete and maintain: CPR and First Aid certifications.Reliable transportation and communication required.Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.What does it mean to be a member of the Chattanooga Goodwill organization?You’ll have the satisfaction of knowing that your work is making a difference in your community. In addition to strengthening our community and families by promoting independence and dignity for the people who need it most, you’ll be helping us care for the earth. Last year our Goodwill diverted more than 8 million pounds of material from local landfills through sales and salvage.Our vision is a community where every person, regardless of ability, situation, or background, can achieve their greatest potential.Revenue from our retail stores help fund our workforce development and community services programs, which means our employees are direct contributors to changing lives!How do we do this?We value and respect the inherent dignity and worth of people.We value truth, set high standards, and keep our promises.Continuous Improvement.Teamwork.We respect open and honest communication.We value a culture of innovation, learning, and development through social enterprise.We honor the resources entrusted to us with responsibility and care.We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.