Shift Lead

Walgreens; Chestertown (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens in Chestertown, MD seeks a dedicated team member to help open and close the store, handle cash, assist customers, and maintain accurate inventory and pricing. You will support vendor deliveries, ensure compliant store operations, and contribute to a consistently positive shopping experience.

The role emphasizes leadership, customer service excellence, and collaboration with store teams to meet daily goals while adhering to local regulations and company policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Arrest and conviction records may be considered.

Responsibilities

• Opens/closes the store in the absence of management, including systems start-ups and cash handling.
• Handles returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Greets customers and assists with products and services, resolving issues to ensure satisfaction.
• Models customer service best practices and supports a proactive service mindset.
• Maintains store keys and opens/closes, helps with vendor deliveries through back door.
• Registers all sales accurately, reviews price verifications and voids, and notes errors.
• Assists in order release exceptions, returns, and reverse logistics.
• Enforces proper pricing, signage, and local regulatory compliance; updates price changes daily.
• Maintains inventory accuracy across departments, stockroom, and overstock areas.
• Supports outbound and inbound logistics, including handling various paperwork.
• Assists with displays, resets, and seasonal promotion setup.
• Adheres to company policies and collaborates respectfully with coworkers.
• Attends training programs and completes required PPLs.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Tools

POS systems

Job description

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Responsible for holding store keys to open and close without management as necessary.
• Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
• Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
• Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Assist at Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager.

Communications

• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Prefer the knowledge of store inventory control.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability/veterans.
• The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $17.5 - $22.5 / Hourly