Shift Lead

Rocket Carwash; Altoona (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-Term Disability

Life Insurance

Critical Illness Insurance

401(k) with match

PTO

Job summary

Rocket Carwash is seeking a Shift Lead to join our fast-paced, growth-focused team. You’ll lead front-line staff, model excellent guest service, and help drive daily operations in a high-energy carwash environment.

This full-time role emphasizes leadership development, teamwork, and customer-focused problem-solving, with career growth opportunities as our network expands nationwide. Compensation starts at $17.00 per hour with competitive bonus potential and benefits on day one.

Qualifications

• Supervisory experience required.
• Full-time schedule including weekends and varying shifts.
• Strong leadership and communication skills.
• Able to solve problems and provide sound resolutions.
• People-oriented and able to work on group projects.

Responsibilities

• Uphold guest service standards and greet guests by name.
• Lead daily tasks, motivate, and train team members.
• Be a role model with customers as the focus.
• Provide guidance and feedback with leadership.
• Respond to customer inquiries and ensure timely resolutions.
• Oversee opening/closing procedures and safety compliance.
• Maintain cash and security procedures and inventory.
• Represent the brand with integrity and drive team success.

Skills

Leadership

Communication

Problem-solving

Teamwork

Adaptability

Attention to detail

Customer focus

Initiative

Job description

Join Rocket Carwash as a Shift Lead and start your journey in leadership as we expand nationwide, dominating the carwash industry with our fast-paced, high-energy environment! At Rocket, we build top-tier facilities and develop industry-leading talent, offering ample opportunities for career growth.

As a Shift Lead at Rocket Carwash, you’ll have the opportunity to show us your potential and learn new personal and professional skills for career advancement that can’t be matched. The vast majority of our current management team began their careers in entry-level positions because we believe in training, promotion, and advancement of our people. Our team is energetic, positive, customer-oriented, and we strive on a daily basis to set ourselves apart from the competition.

Come join us, because we invest in you as an individual both in and out of the workplace!

Primary Responsibilities:

• Uphold and actively reinforce The Rocket Guest Service Expectation Model by ensuring that all team members consistently drive an exceptional guest experience. This includes greeting guests warmly by name, guiding them through the carwash process, and introducing new members to our offerings, all while maintaining a positive and engaging atmosphere that fosters personalized service and connection.
• Be a Rocket Carwash expert; consistently serving as a role model to teammates by achieving goals and maintaining our customers as the primary focus.
• Utilize highly energetic and proactive measures to lead fellow team members in daily tasks, duties, and problem-solving to achieve goals.
• In collaboration with leadership, work alongside the team to provide daily guidance, motivation, and training.
• Represent the brand with the utmost integrity.
• Establish supportive and productive relationships with team members.
• Seek out feedback and proactively engage in opportunities for career development.
• Lead all aspects of the carwash when the General Manager & Assistant Manager are not working.
• Relay customer inquiries and issues to management while assisting in quick and timely resolutions.

Operations & Safety

• Maintain awareness and compliance with all safety regulations and policies.
• Proactively identify and report potential hazards or issues to leadership, working together to develop and implement effective solutions.
• Supervise and execute opening and closing procedures.
• Ensure all daily and weekly operational checklists are completed thoroughly and on time, maintaining high standards of cleanliness, safety, and efficiency across the site.
• Oversee cash and security management.
• Regularly review and provide feedback on processes and procedures.
• Uphold the dress and grooming standards, ensuring both your own appearance and that of the entire team reflects a clean and professional presentation.
• May be asked to perform basic to intermediate-level maintenance tasks.
• May be asked to perform basic to intermediate-level technology tasks.

Other Duties:

• Perform other duties as assigned by leadership
• Treats others with respect and dignity at all times

We are looking for someone who…

• Operates with a high level of professionalism and integrity
• Conveys positivity and leads by example
• Has the ability to hold team members accountable
• Has a service- and goal-oriented outlook and personality
• Has a high level of initiative, attention to detail, and pride in their work
• Displays high energy in all tasks and duties performed with a willingness to exceed customer service expectations in all interactions with customers

Requirements

• Supervisory experience
• Is available to work a full-time schedule, including weekends, and varying shifts to meet the needs of a fast-paced business
• Be dependable with strong leadership and communication skills
• Can problem-solve situations and provide sound resolution
• Be people-oriented and enjoy interacting with team members and working on group projects
• Ability to analyze written and verbal instructions
• Ability to write, present, and respond to customers and staff members in a professional manner
• Be adaptable and flexible. This role can experience frequent shifts in direction
• Is a natural leader who fosters teamwork and maintains a safe but fun team environment
• Is detail-oriented and able to focus on small details while understanding the bigger picture

Compensation

• This position is Full-Time, starting at $17.00 per hour based on experience + competitive sales-based earnings & performance-driven bonus structure!

The following begins immediately on the first day of employment for Full-Time employees:

• Medical
• Vision
• Short-term Disability
• Long-Term Disability
• Life Insurance
• Critical Illness Insurance

Additionally, Full-Time employees can be eligible for:

• 401(k) with 4% match andPTO (accrued annually)

Equal Opportunity Employer

Rocket Carwash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.