Shift Coordinator — Hospitality & F&B Operations

Visit Hershey & Harrisburg; Hershey (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Free Hersheypark admission

Medical, Dental & Vision coverage

401K Contribution

Paid time off

Employee discounts

Job summary

Hershey Lodge in Hershey, PA, is seeking a Full-Time Shift Coordinator to assist the Assistant Manager in the Cocoa Beanery. You will monitor guest service standards, lead F&B training, and ensure accurate cash handling and safe operation.

This role offers sweet perks, including free Hersheypark admission, benefits from day one, 401K contribution, paid time off, and opportunities to grow within Hershey Entertainment and Resorts.

Qualifications

• Minimum 1 year related hospitality experience.
• Minimum 1 year supervisory experience.
• Proficient with Excel and Word.
• Must be 18 years of age or older.
• Post-Employment - Serv Safe & RAMP.

Responsibilities

• Proactively monitor and support guest service and hospitality standards.
• Lead food and beverage training within the outlet, including regular reviews and updates to training procedures.
• Understand all F&B items offered: ingredients, allergens, methods of preparation and proper service.
• Order and maintain par levels of product inventory; adjust par to forecast as needed.
• Ensure proper cash control procedures are followed daily.
• Maintain all safety, health and sanitation standards.
• Ensure work and service areas are clean and organized; report maintenance needs.
• Cross training and supporting other F&B outlets.
• Control wage and supply costs within budget; develop inventory control measures.
• Assist outlet manager in interviewing potential applicants.
• Assist outlet manager in forecasting business, scheduling staff and preparing weekly payroll.
• Perform other duties as assigned.

Skills

MS Office

Guest service

Supervisory experience

Communication skills

Independent worker

Education

High school diploma or GED

Serv Safe

RAMP

Tools

Front office systems

MS Office (Excel & Word)

Job description

Hershey Lodge in Hershey, PA, is seeking a Full-Time Shift Coordinator to assist the Assistant Manager in the Cocoa Beanery. You will monitor guest service standards, lead F&B training, and ensure accurate cash handling and safe operation.

This role offers sweet perks, including free Hersheypark admission, benefits from day one, 401K contribution, paid time off, and opportunities to grow within Hershey Entertainment and Resorts.