Shelter Veterinary Services Lead - Full-Time

Animal Humane Society; Golden Valley (MN); On-site; USD 55,104,000 - 63,370,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K with match

Paid time off & holidays

Job summary

Animal Humane Society in Golden Valley, MN is seeking a Veterinary Services Lead to oversee care, examination, evaluation, and treatment of shelter animals under veterinarians, ensuring humane and compassionate service. The role is full-time (40 hours/week) with weekend availability.

Candidates must be a Minnesota Licensed Veterinary Technician (LVT) or eligible, bring leadership experience, and deliver exceptional customer service while collaborating across teams to move animals through the

Qualifications

• Must have 1+ years as a Veterinary Technician.
• Active Minnesota Licensed Veterinary Technician (LVT) license or eligibility to obtain licensure.
• Leadership experience preferred.

Responsibilities

• Perform daily treatments, administer medication, and monitor shelter animals under supervision.
• Assist veterinarians in surgical procedures and follow established protocols.
• Evaluate incoming animals for placement, including exams and behavior assessments.
• Process fostered animal returns and releases.
• Humanely euthanize animals not viable for adoption or per owner request.
• Collaborate with staff to ensure proper care and efficient movement through the system.

Skills

Veterinary Technician

Leadership experience

Animal handling

Customer service

Education

Minnesota LVT license or eligibility

Tools

PetPoint

Paycor

Job description

Description

Come work for Animal Humane Society as a Veterinary Services Lead where caring for animals isn't just a job-- it's our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people.

Job Summary

The Veterinary Services Lead is responsible for providing the care, examination, evaluation, and treatment of animals in accordance with established policies and under the direction of veterinarians.

Pay: $20.00/hour without a current Veterinary Technician Certification

$21.00/hour with a current Veterinary Technician Certification

Schedule

Full-time - 40 hours/week

Must be available 1 weekend day with a preference to Sunday availability. Staff schedule can vary to 'Open or Close shifts'.

Open = Sun-Sat: 7:00am - 3:30pm

Close = Sat, Sun, Mon: 9:30am - 6:00pm | Tue, Wed, Thur, Fri: 11:30am - 8:00 pm

Location

Golden Valley, MN

Job Duties

Veterinary Care

• Perform daily treatments, administer medication, and monitor shelter animals in accordance with shelter policy and under the direction of veterinarians.
• Complete medical procedures and assist veterinarians in surgical procedures following established protocols
• Evaluate incoming animals for possible placement, including physical exams and behavior evaluations.
• Process fostered animal returns and release.
• Humanely euthanize animals which are not a candidate for adoption or upon request of owner.
• Work collaboratively with other staff and departments to ensure animals are being cared for properly and moving through the system efficiently.

Customer Service

• Greet customers as they arrive for scheduled appointments.
• Provide customer counseling on results of the evaluation process, which could include providing additional re-homing resources or humane euthanasia for animals not viable for adoption.
• Ensure appointments are completed in a timely manner.
• Collect appropriate fees from customers.
• Schedule walk-in customers for stray animals or emergency appointments.

Leadership Support

• Serve as a subject atter expert, answering questions for the team as needed.
• Assist in the onboarding and training of new employees.
• Assist with coordinating daily workflow duties and changes.
• Ensure protocols are being followed and elevate concerns as appropriate.
• Participate in the \"rounds\" review process which includes examining digital records for errors and physically checking an animal's condition and location against its records.

Communication and Culture

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology

• Accurately update animal records in PetPoint.
• Use Paycor for managing and viewing work schedule and clocking in/out of shifts.
• Monitor AHS email and other messaging software.

Other duties as assigned.

What we are looking for

Experience

• 1+ years as a Veterinary Technician required.
• Active Minnesota Licensed Veterinary Technician (LVT) license or eligibility to obtain licensure as required by the Minnesota Board of Veterinary Medicine.
• Leadership experience preferred.
• Animal handling experience preferred.

Schedule

• Regular, predictable attendance, punctuality, and availability to work during operational hours as defined by leadership with the expectation to work varied hours including evening and weekend shifts.

Skills

• Strong customer service and communication skills.
• Strong attention to detail, multitasking, and time management skills.
• Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Capabilities

• Must be able to lift and carry up to 50 lbs.
• Prolonged periods of standing and walking.

About AHS

One of the nation's leading animal welfare organizations, Animal Humane Society helps more than 23,000 animals every year. We’re transforming the way shelters care for animals and engage their communities, advancing animal welfare and creating a more humane world for animals everywhere.

Why Work Here

• Make a difference in the lives of animals and people
• Join a team of coworkers who love animals as much as you do
• Work-life balance
• Health, dental, vision, and coverage
• 401K with up to 4% match
• Nine paid holidays for full-time staff
• Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
• Paid time off for part-time and full-time staff (amount is based on hours worked and full-time/part-time status)
• Paid parental leave for full-time staff

Our Organizational Commitment to Diversity, Equity, and Inclusion

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society's commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide.

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota and ultimately have a positive impact on the animals in our care.