Shelter Unit Counselor: Resident Support & Crisis Care

ICL; New York (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Health Benefits (Medical

403(b) Retirement Savings Plan

Generous Paid Time Off

Employee Wellness Programs

Learning & Development Opportunities

Commuter Benefits

Recognition programs

Discount programs

Flexible spending plans

Pet insurance

Identity theft insurance

Legal plans

Voluntary ancillary benefits

Job summary

Sleep Inn Shelter in Long Island City, NY is seeking an Unit Counselor to support residents with care, crisis intervention, and facility monitoring across shelter programs.

The role involves orientation for new residents, communicating program processes, providing social support, transportation to appointments, meal assistance, and documenting resident interactions while ensuring safety and wellbeing on a structured schedule.

Qualifications

• High school diploma or equivalent.
• Some experience in a human services setting.
• Must obtain a food handlers certificate within 45 days of hire (Hylan Shelter only).
• Valid NYS Driver’s License preferred.
• Work Eligibility: Must be authorized to work in the U.S.
• Work Location: Onsite.

Responsibilities

• Participate in or conduct orientation for new residents.
• Communicate program processes and activities to residents.
• Provide social support and motivational interviewing interventions.
• Provide transportation for residents to appointments as needed.
• Assist with meal-related activities including warming, serving, and cleanup.
• Document neighborhood activities and resident interactions.
• Participate in crisis intervention as needed.
• Attend management, supervision, and required training meetings.
• Report serious incidents and complete required incident documentation.
• Conduct hourly rounds and ensure resident wellbeing.
• Arrive to work on time and as scheduled.
• Perform other job-related duties as assigned.

Education

High school diploma or equivalent

Job description

Sleep Inn Shelter in Long Island City, NY is seeking an Unit Counselor to support residents with care, crisis intervention, and facility monitoring across shelter programs.

The role involves orientation for new residents, communicating program processes, providing social support, transportation to appointments, meal assistance, and documenting resident interactions while ensuring safety and wellbeing on a structured schedule.