Shelter Support Relief Staff – Residential Programs (E)

Volunteers of America Colorado; Denver (CO); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision

Employee Assistance Program

Life Insurance

Job summary

Volunteers of America Colorado seeks a Residential Relief staff member to provide as-needed coverage for the RYES Residential programs, including Safe Haven and family shelter services. The role focuses on maintaining safety, coordinating with staff, and ensuring participants’ needs are met.

Responsibilities include documenting interactions, understanding program requirements, and supporting volunteers. Strong communication and organizational skills are essential in this mission-driven

Qualifications

• Associates degree or equivalent experience.
• One-year direct human service experience preferred.
• Good organizational and planning skills; works well in a team and independently.
• Complete program credentialing process, including background checks.
• Willing to obtain first aid, AED and CPR certifications and Narcan training.

Responsibilities

• Ensure participants voices are heard and influence programming.
• Know program requirements, referrals, and best practices.
• Coordinate with team to meet participant needs and maintain safety.
• Document all participant interactions and demographic information.
• Maintain confidentiality and professionalism across teams.
• Ensure safety and de-escalation of conflicts; contact emergency personnel when needed.

Skills

Communication skills

Microsoft Office

Time management

Organizational skills

Teamwork

HMIS knowledge

ServicePoint knowledge

Education

Associates degree in related area or the equivalent experience

Tools

HMIS

ServicePoint

Microsoft Office 365

Job description

SUMMARY

The Residential Relief position provides “as needed coverage” to the Residential, Youth and Emergency Services (RYES) Residential programs. The Residential Relief position is directly responsible for the management of the facility (during the shift(s) they are covering). The programs under Residential Relief purview serve multiple populations in different programs: a Safe Haven for chronically homeless women with mental health concerns, a family shelter, a respite program, a Grant Per Diem program for Veteran Families and unaccompanied individuals, and a shelter for older women. Service modalities for all programs under RYES include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Crisis De-escalation. Job duties include supporting and coordinating with other staff in the delivery of appropriate housing stability and support services for individuals and families experiencing homelessness, including ensuring participants needs are met, maintaining the safety and wellbeing of program participants, and maintaining the cleanliness of the facility. Further, Relief staff will have a basic understanding of mental health services and may have the opportunity to develop in specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program(s).

• Ensures that the program participants’ voices are heard, and when appropriate the participants ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Coordinates with the entire team to deliver services most appropriate to meet the needs of the participants.
• Clearly documents all participant interactions along with required eligibility and demographic information. Can develop specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
• Maintains physical and emotional safety of all program participants in the facility. Manages the milieu and addresses any program participant conflicts immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Oversees and participates in general program facility maintenance such as assisting in cooking, cleaning, supplying linen and personal items, conducting building walk-throughs, enforcing rules, checking chore completion, setting and checking alarms, etc.
• Assists in the training and supervision of volunteers during shifts worked. Ensures proper volunteer tracking documentation and indemnity forms are completed.
• Maintains regular front desk duties that include but are not limited to answering phone calls, taking messages, implementing participant intakes, accepting donations, handling mail, handing out bus pass and/or bus tickets, if applicable to the program.
• Attends quarterly Residential Relief team meetings.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to the shift being covered.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Description

The Residential Relief position provides “as needed coverage” to the Residential, Youth and Emergency Services (RYES) Residential programs. The Residential Relief position is directly responsible for the management of the facility (during the shift(s) they are covering). The programs under Residential Relief purview serve multiple populations in different programs: a Safe Haven for chronically homeless women with mental health concerns, a family shelter, a respite program, a Grant Per Diem program for Veteran Families and unaccompanied individuals, and a shelter for older women. Service modalities for all programs under RYES include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Crisis De-escalation. Job duties include supporting and coordinating with other staff in the delivery of appropriate housing stability and support services for individuals and families experiencing homelessness, including ensuring participants needs are met, maintaining the safety and wellbeing of program participants, and maintaining the cleanliness of the facility. Further, Relief staff will have a basic understanding of mental health services and may have the opportunity to develop in specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program(s).

SUMMARY

The Residential Relief position provides “as needed coverage” to the Residential, Youth and Emergency Services (RYES) Residential programs. The Residential Relief position is directly responsible for the management of the facility (during the shift(s) they are covering). The programs under Residential Relief purview serve multiple populations in different programs: a Safe Haven for chronically homeless women with mental health concerns, a family shelter, a respite program, a Grant Per Diem program for Veteran Families and unaccompanied individuals, and a shelter for older women. Service modalities for all programs under RYES include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Crisis De-escalation. Job duties include supporting and coordinating with other staff in the delivery of appropriate housing stability and support services for individuals and families experiencing homelessness, including ensuring participants needs are met, maintaining the safety and wellbeing of program participants, and maintaining the cleanliness of the facility. Further, Relief staff will have a basic understanding of mental health services and may have the opportunity to develop in specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program(s).

Essential Duties And Responsibilities

• Ensures that the program participants’ voices are heard, and when appropriate the participants ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, and field-relevant best practices.
• Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Coordinates with the entire team to deliver services most appropriate to meet the needs of the participants.
• Clearly documents all participant interactions along with required eligibility and demographic information. Can develop specialized knowledge related to service delivery database systems within the organization including Service Point and Homeless Management Information System (HMIS).
• Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
• Maintains physical and emotional safety of all program participants in the facility. Manages the milieu and addresses any program participant conflicts immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Oversees and participates in general program facility maintenance such as assisting in cooking, cleaning, supplying linen and personal items, conducting building walk-throughs, enforcing rules, checking chore completion, setting and checking alarms, etc.
• Assists in the training and supervision of volunteers during shifts worked. Ensures proper volunteer tracking documentation and indemnity forms are completed.
• Maintains regular front desk duties that include but are not limited to answering phone calls, taking messages, implementing participant intakes, accepting donations, handling mail, handing out bus pass and/or bus tickets, if applicable to the program.
• Attends quarterly Residential Relief team meetings.
• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training staff members assigned to the shift being covered.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

• Associates degree in a related area or the equivalent experience in human services.
• One-year direct human service experience (on top of degree or human services experience equivalency).
• Good organizational and planning skills; works well as part of a team and independently.
• Complete program credentialing process, to include criminal and civil background checks within 30 days of hire and fingerprinting.
• Willing to obtain first aid, automated external defibrillator (AED) and cardiopulmonary resuscitation certifications and Narcan utilization training.

Preferred Qualifications

• Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and case management experience.
• Residential experience and/or milieu management.
• Crisis intervention skills.

Knowledge And Skills

• Good written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong organizational skills.

Working Conditions And Physical Requirements

• Ability to be single staffed while in the facility while having the responsibility for the safety of program participants.
• Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.
• Some lifting is required but should rarely exceed 50lbs.

POSITION TYPE AND EXPECTED HOURS OF WORK

• Relief is an “as needed position”.
• It is a requirement that all Residential Relief pick up a shift once every three months to remain active on the relief roster.
• While Residential Relief are on duty, they are likely single-staffed and unless they have established coverage for an approved reason, they will be expected to stay at the facility for the entirety of their shift.
• All residential staff are considered “essential staff,” requiring to be on their scheduled shifts regardless of holidays or inclement weather. This is compensated as determined by HR.
• All Residential Relief staff must utilize the on-call protocol if unable to fulfill a shift.

Pay Range

• $19.29/hr. - $21/hr.
• Overnight Shift differential: $1.00/hr.

Benefit eligibility is based on job type/status

• Paid Holidays
• Paid Time Off
• Volunteer/Wellness Day
• Tuition Assistance
• Pension and 403b Retirement Plan
• Health, Dental, Vision, Pet Insurance
• Life Insurance (Including Accidental Death & Dismemberment)
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA Sponsorship is not offered for this role

Veterans are strongly encouraged to apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [e-mail] to begin the Interactive Process.

Salary Description

$19.29-$21.00/hr