Shelter Operations Supervisor — Intake & Team Lead

HELP USA; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company contribution

Job summary

HELP USA is seeking a House Manager for the Keener program located at 64 Sunken Garden Loop, Wards Island, Manhattan. You and a team of Residential Aides will greet new clients, keeping a welcoming, safe environment while coordinating with Safety Tour Supervisors and Social Services.

You will supervise intakes, assign beds, document in DHS CARES, resolve concerns, inspect the facility, and mentor staff. FDNY certifications are required, and night/weekend coverage may be needed.

Qualifications

• High School Diploma or equivalent or equivalent experience.
• FDNY F-02 required (30-day allowance from date of hire to obtain).
• FDNY F80 Fireguard Certificate required (60-day allowance from date of hire to obtain).
• Prior supervisory experience in residential facilities.
• Ability to work with people experiencing homelessness and mental illness or other disadvantaged people.
• Strong customer service orientation and ability to skillfully manage interpersonal relationships.
• Computer literacy, particularly with Microsoft Office applications.
• Bilingual (English/Spanish) a plus.
• Ability to provide night and weekend coverage as needed.

Responsibilities

• Supervising and conducting initial intakes for all new clients: ensuring that all paperwork is completed and progress notes and other information are entered into the DHS CARES system; making bed assignments; and familiarizing new clients to our site and our program so that they understand the rules and requirements of the facility as well as the daily routine including information such as mealtimes, passes, curfews, etc.
• Helping to resolve client's concerns, difficulties, and grievances, entering progress notes into the DHS CARES case management system for all contacts with and on behalf of clients.
• Supervising and participating in regular inspections of the facility, including all client rooms and dorms.
• Developing your team of Residential Aides by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.

Skills

Supervisory experience

Customer service

Interpersonal skills

Interviewing clients

Computer literacy

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

HELP USA is seeking a House Manager for the Keener program located at 64 Sunken Garden Loop, Wards Island, Manhattan. You and a team of Residential Aides will greet new clients, keeping a welcoming, safe environment while coordinating with Safety Tour Supervisors and Social Services.

You will supervise intakes, assign beds, document in DHS CARES, resolve concerns, inspect the facility, and mentor staff. FDNY certifications are required, and night/weekend coverage may be needed.