Shelter Monitor

5Cities Homeless Coalition; Grover Beach (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

SIMPLE IRA plan with employer match

Life Insurance - $25,000

Job summary

5Cities Homeless Coalition is seeking Shelter Monitors to oversee a Cabin facility, ensuring health and safety for adults in transition housing. You will assist with meals, guest interactions, set-up and clean-up across three 8-hour shifts, including a 1.00 USD differential for evening hours.

The role emphasizes welcoming environments, conflict de-escalation, and accurate daily record-keeping using HMIS and Outlook/Excel, with opportunities for health benefits and retirement plans.

Qualifications

• Ability to work effectively with homeless individuals of diverse backgrounds and abilities.
• Interest in helping volunteers and participants feel welcome while ensuring a safe environment.
• Ability to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Initiative, effort and commitment towards completing assignments efficiently.
• Excellent time management skills and ability to work with minimum supervision.

Responsibilities

• Welcome and record attendance for participants, and monitor participant movement.
• Maintain a safe, friendly, supportive and inviting environment.
• Work compassionately with those who have difficulty engaging with service providers.
• Effectively resolve conflicts among participants and de-escalate potentially violent situations.
• Monitor participant activities and food distribution.
• Assist volunteers who are bringing food and serving homeless clients.
• Set up tables for food service and hand out bedding, warm clothing and other amenities.

Skills

Interpersonal skills

Conflict resolution

Time management

Communication

Spanish (preferred)

Tools

HMIS

Outlook

Excel

Job description

Position Summary

Shelter monitors provide oversight at one of the Cabin facilities and are responsible for maintaining the health and safety of the adults residing at thetransitional shelters. Theyassist with meals, guest interaction, set-up and clean-up. These are 24-hour facilities with three 8-hour shifts: 7:00am to 3:30pm, 3:00pm to 11:30pm and 11:00pm to 7:30am.

Current opening PM shift 3:00pm to 11:30pmwith Tuesdays and Wednesdays off. There is a $1 pay differential for hours worked between 6 pm - 7 am.

Essential Functions

• Welcome and record attendance for participants, and monitor participant movement.
• Maintain a safe, friendly, supportive and inviting environment.
• Work compassionately with those who have difficulty engaging with service providers.
• Effectively resolve conflicts among participants and de-escalate potentially violent situations.
• Monitor participant activities and food distribution.
• Assist volunteers who are bringing food and serving homeless clients.
• Set up tables for food service and hand out bedding, warm clothing and other amenities.
• Ensure participants adhere to rules, especially related to behaviors that are unsafe – if necessary, notifying public safety personnel to help with clients who exhibit inappropriate or unsafe behaviors.
• Respond appropriately to emergencies.
• Maintain accurate daily records and complete required reports using company databases (such as HMIS), computer systems (Outlook, Excel, etc), and other technology.
• Ensure facility is maintained in a clean and orderly fashion.
• Provide information to supervisor after each shift regarding the number of participants, any need for supplies, incident reports, etc.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Ability to work effectively with homeless individuals of diverse backgrounds and abilities.
• Interest in helping volunteers and participants feel welcome while ensuring a safe environment.
• Ability to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.

Preferred Qualifications

• Bilingual Spanish.
• Previous experience with social services and/or homeless programs

Position Requirements (may be met at time of hiring with 5CHC)

• Successful completion of background screening
• Current tuberculosis test.
• Reliable transportation, a valid California's driver license and proof of auto insurance, and must be able to qualify for employer insurance coverage.
• CPR/First Aid Certification.

Compensation and Benefits

• Pay Range: $20.00 - $22.00 per hour plus $1.00 shift differential paid for hours worked between 6:00pm and 7:00am.
• Full-time, non-exempt (hourly) position - 40 hours per week
• Eligible for health benefits on the 1st day of the monthfollowing two months from date of hire.
• 5CHC covers the cost of the employee only Silver level PPO plan, Dental PPO and Vision coverage.
• Life Insurance - $25,000 death benefit at no charge to employee.
• Employee Assistance Program
• SIMPLE IRA plan which allows eligible employees to contribute a portion of their salary toward retirement on a pre-tax basis with an employer match.
• 11 paid holidays plus one personal day per year.
• Up to 12days of Vacation Leaveaccrued annually, increasing after 3 years of service.
• 40 hours of Paid Sick Leave per calendar year.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate. Sometimes work may become stressful when working under pressure. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inhospitable and often difficult to access because of uneven or harsh terrain.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

In the course of performing the job, this position typically spends time sitting, standing, walking, stooping, kneeling, climbing stairs, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, and making and receiving telephone calls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inhospitable and often difficult to access because of uneven or harsh terrain. The employee must be able to tolerate being outdoors in all types of weather for several hours at a time.

As with all positions at 5Cities Homeless Coalition, the individual filling this position is expected to work with a diverse workforce, optimize your personal performance, work safely at all times, willingly collaborate with their coworkers and supervisors to work more efficiently and effectively. They are expected to add their talents and ideas toward attaining our Mission: strengthening our community by mobilizing resources, fostering hope, and advocating for the unhoused and those facing homelessness.

5Cities Homeless Coalition is an Aff… the presence of any physical or mental disability (except where such is a bona fide occupational qualification), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirements of the job change.