Shelter Care Technician II

Humane Society of Southern Arizona; Tucson (AZ); On-site; USD 21,008 - 23,074; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Free pet adoptions

Staff discounts

Job summary

The Humane Society of Southern Arizona is seeking a Shelter Care Technician Level II to manage the care and welfare of shelter animals. Responsibilities include intake assessments, health checks, and leading EOL services while mentoring new staff.

The role requires strong communication and a compassionate approach to assistance. The position offers competitive hourly pay along with medical, dental, and vision insurance, and discounts on pet adoptions.

Qualifications

• Two years of experience in animal care or customer service preferred.
• Valid Arizona Class D driver's license required.
• Bilingual in Spanish is a plus.

Responsibilities

• Perform intake assessments and daily health checks on shelter animals.
• Facilitate the Return to Owner (RTO) process.
• Lead End-of-Life (EOL) services for pets.

Skills

Strong communication skills

Compassionate and solution-oriented approach

Attention to detail

Collaboration and communication abilities

Education

High school diploma or equivalent

Tools

Shelter management systems

Job description

EOE Statement: It is the policy of the Humane Society of Southern Arizona, Inc. to provide all persons with equal employment opportunities regardless of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law.

Category: Animal Care

Description

Job Purpose: The Shelter Care Technician Level II at the Humane Society of Southern Arizona (HSSA) plays a pivotal role in the advanced care and management of shelter animals. This position includes performing intake assessments, supporting reunification efforts through Return to Owner (RTO) processes, and leading End-of-Life (EOL) services. As a key team member, the Level II Technician will provide compassionate client counseling, and ensure compliance with HSSA’s high standards for animal welfare and customer service.

Essential Functions

• Perform intake assessments, including vaccinations, behavioral evaluations, and basic medical checks.
• Conduct daily health checks and administer treatments and medications as prescribed by veterinarians.
• Maintain accurate documentation of animal health and behavior in shelter management systems.
• Facilitate the RTO process by verifying identification, completing necessary paperwork, and coordinating reunifications with owners.
• Provide tools and guidance to empower community members to assist in looking for the owners of pets in their neighborhoods.
• Lead humane and compassionate EOL services for public and in‑house pets, ensuring a supportive environment for clients.
• Prepare and process animals for laboratory analysis as required.
• Cross‑train in adoption duties, including facilitating potential adopter interactions and sharing information on adoptable pets.
• Counsel clients on surrender, EOL services, and available resources to overcome challenges and keep pets in their homes when possible.
• Mentor new staff in animal handling, customer service, and HSSA protocols.
• Collaborate with teams to ensure proper cleaning and maintenance of animal areas.
• Answer phone calls, respond to emails, and schedule appointments in a timely manner.
• Maintain compliance with OSHA and HSSA safety standards.
• Drive company vehicles when needed to support operations.
• Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.
• Work alongside volunteers, public work groups, and Department of Corrections; represent HSSA in a professional and positive manner; perform other duties as assigned.

Position Requirements

Minimum Qualifications:

• High school diploma or equivalent.
• Strong communication skills and the ability to educate the public on HSSA policies and programs, including EOL, RTO, and adoptions.
• Compassionate and solution‑oriented approach to assisting clients in crisis.
• Valid Arizona Class D driver’s license or the ability to obtain one upon hire.

Preferred Qualifications:

• Two years of experience in animal care, customer service, or a related field.
• Certified Veterinary Technician (CVT).
• Bilingual (Spanish).

Performance Factors and Skills:

• Attention to detail and ability to keep and maintain accurate records.
• Strong collaboration and communication abilities.
• Sound judgment and ability to work independently.
• Able to work quickly and efficiently with competing tasks.
• Commitment to humane, ethical animal care and training practices.
• Alignment with HSSA’s mission, values, and standards of professionalism.

Working Conditions

Work is performed at an animal shelter or in community settings. Must be able to handle animals of all sizes and activity levels, including safely lifting and carrying up to 50 pounds unassisted and heavier animals with team assistance. Must be able to bend, kneel, stoop, reach, and stand for extended periods. Exposure to zoonotic diseases, fractious or stressed animals, loud noises, strong odors, bodily fluids, cleaning agents, and outdoor weather conditions is expected.

Compensation & Benefits

Medical, dental, vision, and life insurance. Employer retirement contributions. Optional Health Savings Account with employer contribution. Access to voluntary supplemental insurance. Free pet adoptions and staff discounts.

Salary

Hiring range: $15.25–$16.75 per hour.

Position Type

Full‑time / Part‑time.

Title

Shelter Care Technician Level II

Location

Humane Society of Southern Arizona