Shelf Edge - Perishables Rep - Part time

H-E-B; Beaumont (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

H-E-B is seeking a Perishable Representative to maintain a well-stocked department and deliver outstanding customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety and sanitation standards.

You will handle customer inquiries, take orders, and assist shoppers in selecting products. The role involves merchandising, selling techniques, and ensuring proper rotation and labeling across the department.

Qualifications

• Must be 18+ years old.
• HS Diploma or GED (or equivalent).
• Strong customer service and communication skills.
• Experience with Telxon, ACR and label machines preferred.
• Ability to read, write and organize work effectively.

Responsibilities

• Provide superior customer service and take orders by phone or in person.
• Prepare, package, and merchandise fresh product daily while following safety standards.
• Merchandise products and use suggestive selling to meet customer needs.
• Maintain food safety and sanitation standards and operate department equipment.
• Keep display cases clean and ensure proper labeling and rotation of products.

Skills

Customer service

Communication

Telephone orders

Telxon

ACR

Label machine

Reading/writing

Planning & organizing

Education

HS Diploma or GED

Tools

Telxon

ACR

Label printer

Job description

Responsibilities

Job Summary: As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Customer Service

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products and assists them with selections

Food Service

• Prepares, packages, and merchandises fresh product
• Slices, packages, labels, and rotates products
• Scans in items on Telxon for production
• Assists in technical areas as needed

Sales

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Makes regular announcements related to freshly-produced items, and to increase sales

Food Safety / Sanitation

• Cleans and sanitizes display cases; properly operates / maintains equipment
• Complies with H-E-B food safety and sanitation standards
• Complies with departmental SOPs and store operating procedures
• Additional Department-Specific Responsibilities:
• Aguas:
  • Peels, cuts, and chops fresh fruits and vegetables
  • Prepares fresh specialty drinks and food products specific to the Aguas department
• Floral:
  • Designs floral arrangements; provides a variety of fresh, quality products
  • Designs and executes merchandising programs
  • Tracks seasonal record when appropriate
• Market:
  • Cuts, trims, and prepares meat for service meat counter and self-service counter
  • Ensures proper product rotation and storage
  • Maintains coolers and freezers
  • Weighs, prices, and packages selections
  • Operates power meat prep and process equipment
• Produce:
  • Stocks and rotates product to ensure freshness
  • Assists floral department when needed
  • Communicates product knowledge to customers by explaining and providing samples
  • Cuts, wraps, and prices produce to be placed on sales floor
  • Maintains signing program
• Seafood:
  • Knowledgeable about various fish and shellfish
  • Weighs, prices, and packages selections
  • Maintains coolers and freezers

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

• 18+

Work Experience

• Customer service and communication skills
• Computer systems knowledge (Telxon, ACR, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Education

• HS Diploma or GED (or equivalent)

Licenses/Certifications

• Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department
• Market:
  • Constantly* reach at waist
  • Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion
  • Frequently be exposed to wet, cold conditions
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements
  • Occasionally be exposed to hot conditions, ambient temperatures, loud noise
  • Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs**
• Seafood:
  • Constantly* reach at waist
  • Frequently stand, walk, pivot, push / pull with arms, grasp
  • Frequently be exposed to wet, cold conditions
  • Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
  • Occasionally be exposed to hot conditions, ambient temperatures, loud noise
  • Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs**
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 5/1/2014