Setup Technician and Delivery Driver

AIS; Rancho Cucamonga (CA); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with match

Paid Time Off

Personal Time

Volunteer Time Off

Leadership Development

Team Events

Job summary

AIS in Rancho Cucamonga is seeking a Setup Technician and Delivery Driver to combine hands-on installation with customer service. You will set up copiers, configure network functions, and deliver equipment to client sites.

This hybrid, hands-on role emphasizes on-time delivery, accurate documentation, and friendly front-line service while adhering to safety guidelines and company policies.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with clean driving record.
• 2+ years' copier/IT equipment installation or delivery experience preferred.
• Ability to lift 55+ lbs with proper equipment and assistance.

Responsibilities

• Safely load, transport, and deliver copiers to customer sites.
• Set up and configure copiers and related hardware.
• Provide end-user orientation and basic training on equipment.
• Ensure on-time delivery and accurate documentation.
• Deliver excellent customer service and secure sign-off.

Skills

Customer service

Mechanical aptitude

Networking basics

Valid driver\'s license

Communication skills

Education

High school diploma or equivalent

Job description

Job Details: Job Location: AIS RANCHO - RANCHO CUCAMONGA, CA, Salary Range: $22.09 - $24.85Hourly, Job Title: Setup Technician and Delivery Driver

Are you ready to combine technical know-how with top‑notch customer service? As a Setup Technician and Delivery Driver, you’ll enjoy a vital dual role that blends hands‑on technical expertise with reliable transportation and customer service. You’ll be responsible for setting up copiers and related technology and delivering the copiers to client sites. You’ll ensure both the product and customer experience meet AIS's high standards. If you enjoy a balance of physical work, technical problem‑solving, and direct customer interaction, this hybrid role offers the best of both worlds.

Purpose: This role supports AIS's purpose "To provide technology that works and revolutionizes Client's business with service they'll fall in love with".

Major Goals:

• On-Time Delivery Rate - 95% or better
• Average Install Time - 2hrs per unit or less
• Network Integration Form (NIF) Setup Accuracy - 95% or better

Toughest Parts of the Job:

• Manage safe transport and handling of equipment while ensuring accuracy and customer experience
• Meet deadlines under varying conditions while following all laws and regulations
• Handling periods of strenuous physical activity

Job Functions:

The Setup Technician and Delivery Driver is a critical member of our Logistics team responsible for the safe, timely delivery of equipment and accurate setup, configuration, and customer training of devices.

Delivery

• Safely load, transport, and deliver copiers and supplies to customer sites.
• Ensure on-time delivery and accurate documentation of shipments.
• Provide end‑user orientation and basic training on equipment functions.
• Follow DOT and OSHA safety guidelines for handling and securing equipment.
• Maintain delivery vehicles, ensuring compliance with inspections and service schedules.

Setup and Installation

• Unpack, assemble, and connect copiers and related hardware.
• Configure network settings (print, scan, fax) according to customer requirements.
• Ensure complete and correct documentation of serial numbers
• Perform quality checks to ensure devices are fully operational before handoff.

Customer Service

• Act as the company’s frontline representative during delivery and setup.
• Ensure customer satisfaction by resolving installation issues promptly.
• Secure customer sign-off for completed work orders.

Compliance and Safety

• Adhere to company policies on vehicle operation, equipment handling, and workplace safety.
• Report accidents, incidents, or damages immediately.
• Use proper tools (dollies, straps, lift gates) consistently and safely.

Warehouse

• Assist with processing daily incoming shipments.
• Break down and dispose of cardboard boxes appropriately.
• Ensure all warehouse tools and equipment are in proper working order and returned to their designated place at the end of each day.
• Perform inventory management tasks including system updates, stock transfers, and physical counts as required.

Other duties as assigned.

Who we are:

AIS is a Premier IT Business Technology Company headquartered out of North Las Vegas, NV with additional branches in Southern California.

AIS's Core Values: We Adapt and never lose our Integrity to Surpass expectations- We are AIS-NOW. This is aligned with the AIS Mission Statement: Our mission as a Company is to Exceed our customers' expectations by providing unparalleled business solutions with leading edge technology products, coupled with unmatched service, supplies, and support. Our foundation of work ethic, integrity, and teamwork enable us to work within a culture that cares about our customers, our community, and each other.

Benefits

• medical
• dental
• vision
• life
• 401(k) Savings Plan with company match
• PTO program that includes vacation time
• personal time
• and volunteer time off.
• recognition programs and incentive travel rewards
• Company sponsored events, team building events as well as a robust Leadership Development Program

AIS is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued.

Qualifications: Knowledge and Skills:

• High school diploma or equivalent
• Valid driver's license with clean driving record
• 2+ years' experience in copier/IT equipment installation or delivery preferred
• Strong mechanical aptitude and basic networking knowledge preferred
• Ability to lift 55+ lbs with proper equipment and assistance
• Excellent communication and customer service skills