Settings Support Specialist

StoryPoint Group; Minneapolis, Northern (MN, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

StoryPoint Group in Minnesota is seeking a Settings Support Specialist to oversee maintenance and housekeeping across communities, manage vacancies, train new managers, and ensure safety and quality standards.

The role requires at least 3 years in management and 3 years in maintenance, proficiency with Microsoft Office, and familiarity with Yardi, Teams, Smartsheet, and OneDrive; daily travel and on-call duties are required.

Qualifications

• Minimum three years of management and three years of maintenance experience.
• Proficient in Microsoft Office; able to master company software.
• Experience with Yardi, Teams, Smartsheet, and OneDrive is a plus.

Responsibilities

• Act as the community Maintenance Manager during vacancies.
• Conduct drills, preventive maintenance, room turns, and work orders.
• Keep records for inspections and drills.
• Oversee housekeepers to maintain quality standards.
• Manage budgets to keep the community on track.
• Provide 24/7 on-call emergency support.
• Provide hands-on training for new Maintenance Managers.
• Coordinate with home office for transitions of staff.
• Foster a positive, collaborative work environment.
• Conduct audits to ensure standards are met.
• Support Maintenance Managers with ongoing training.
• Perform other duties as assigned within scope.
• Travel daily to assigned communities; overnight stays may occur.

Skills

Leadership

Excellence

Integrity

Motivation

Decisiveness

Collaboration

Tools

Yardi

Teams

Smartsheet

OneDrive

Job description

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The Settings Support Specialist is responsible to provide maintenance and housekeeping support, direction, and oversight of the Maintenance Department at communities, with vacancies, to sustain continuity of maintenance and housekeeping standards until a replacement can be identified. This position will also provide new employee training, perform audits and complete special assignments. The Settings Specialist will travel daily to assigned communities and be on call 24/7.

Required Experience for Position:

• Must have minimum of three years of management experience and three years of maintenance experience
• Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software
• Experience with Yardi, Teams, Smartsheet, and OneDrive will be a plus

Accountabilities:

• Act as the community Maintenance Manager during a vacancy
  • Conduct drills, preventative maintenance, room turns, and work orders
  • Keep accurate records for all inspections and drills performed
  • Oversee and monitor housekeepers to ensure quality standards are maintained
  • Use declining budget to keep community on track and within budget
  • Provide 24/7 on call support for any emergencies within the community
• Provide hands on training for all new Maintenance Managers
• Coordinate and communicate with home office team to ensure smooth transition of outgoing and incoming community maintenance and housekeeping team members
• Promote a positive work environment and encourages collaboration, teamwork, and effective communication with members of the team
• Conduct audits to ensure community is up to company standards
• Support Maintenance Managers with ongoing training
• Perform any other duties as requested within the scope of responsibility and requirements of the job
• Travel to assigned community daily which may include overnight stays during the week (M-F)

Skills for Success:

• Deep Devotion: Demonstrated ability to develop caring relationships with direct reports.
• Strives for Excellence: Ability to teach, coach and mentor, optimizing the team towards a goal or vision.
• High Integrity and High Trust: Consistently delivers on commitments; maintains confidences and is humble.
• Motivates Others: Creates an environment where employees can be their Best Version.
• Decisive: Makes decision based on analysis, wisdom, experience, and good judgement.; uses curiosity and logic to solve difficult problems effectively.
• Collaborator: Easily gains trust and support of peers; seen as a team player

General Working Conditions:

The physical demands described here are representative of those that must be met by an employee without restriction to successfully perform the essential functions of this job. OSHA Occupational Hazard present. For physical demands of position including vision, hearing, repetitive motion and environment, see following description.

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 50 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Regular overnight travel is required, occasionally for 3 or more days of the week.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.