Servicing Support

U.S. Bank; Cincinnati (OH); On-site; USD 57,308,000 - 64,472,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Disability insurance

Parental leave

Job summary

U.S. Bank in Cincinnati is seeking an administrative professional to provide broad support to an assigned group or manager. You will assist with data entry, report preparation, record keeping and ensuring compliance with internal and regulatory standards in the loan workout context.

The role involves reviewing loan documents, coordinating with vendors as needed, and maintaining high accuracy. You will work from the Cincinnati location multiple days per week and contribute to a team focused on

Qualifications

• High school diploma or equivalent required.
• Two to four years of administrative support experience preferred.
• Proficient in Microsoft Office and ability to manage multiple tasks with deadlines.

Responsibilities

• Provide broad administrative, operational and staff support for assigned group or manager.
• Prepare reports, data entry, record keeping and data maintenance.
• Review and finalize loan-related documentation to promote quality execution of the loan workout process.
• Oversee decentralized vendor management within loan workout department.
• Ensure compliance with internal and regulatory standards.

Skills

Communication skills

Multitasking

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Graphics software

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for providing a broad variety of administrative, operational and staff support services for an assigned group(s) or manager(s). Actively engaged in report, writing, tracking and compiling; data entry, record keeping, and data maintenance. Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures. May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area. May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process. May be responsible for overseeing the decentralized vendor management unit within the loan workout department. Uses PC based software packages for word processing, graphics, spread sheets, etc. Specified job duties may vary by area.

Location expectations

This role requires working from one of the following U.S. Bank location three (3) or more days per week: 5065 Wooster Rd Cincinnati, OH 45226 OR 3180 S Rider Trl Earth City, MO 63045

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in administrative support activities

Preferred Skills/Experience

• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Role Responsibilities

• Employees review reports and audit actions completed by the Evaluator team the prior day.
• The work is highly detail-oriented and focused on ensuring accuracy, compliance, and adherence to service level expectations.
• Team members review high volumes of loans daily and are responsible for identifying missed items or incorrect actions.
• The group serves as an important control point before internal and external audit reviews.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.