Services Sales Solutions Architect Senior Director

114 Acumen Solutions, Inc.; Virginia; Hybrid; USD 218,000 - 365,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Mental health support

Paid parental leave

401(k)

Employee stock purchase plan

Job summary

Salesforce is seeking an experienced salesforce architect to lead pre-sales efforts and deliver complex multi-cloud solutions for strategic clients in the United States. You will work closely with account teams, engineers, and product SMEs to shape architectures that meet customer needs and drive successful outcomes.

Ideal candidates bring a deep understanding of Salesforce Core/PSS, strong communication skills, and a proven track record of guiding customers through large-scale implementations

Qualifications

• 5+ years delivering and/or overseeing applicable solutions.
• 12+ years delivering consulting services with team leadership.
• 2+ years sizing and scoping applicable projects.
• Salesforce System Architect Certification (or comparable).

Responsibilities

• Accurately scope projects (people, skills, timeframe) to meet client requirements.
• Provide SME guidance on Salesforce Core/PSS products in client engagements.
• Oversee pre-sales solutioning and architecture for large multi-cloud implementations.
• Support renewals by aligning success with services roadmap.
• Mentor and coach team members on complex scoping efforts.
• Lead pre-sales initiatives and develop client proposals, SOWs, and staffing plans.

Skills

Solution architecture

Pre-sales

Client relationships

Stakeholder management

Communication

Education

Salesforce System Architect Certification (or comparable)

Tools

Salesforce Core/PSS

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities

• Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
• Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Salesforce Core/PSS products
• Provide oversight and governance for pre-sales solutioning and architecture on large multi-cloud implementations
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap
• Mentor and support team members on large, complex scoping efforts
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
• Lead strategic pre-sales initiatives and programs
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work
• Show continued professional growth and development

Ideal candidate will have

• A successful track record of working effectively in a highly matrixed and fast-growing organization
• A skill in correctly sizing and scoping Salesforce Core/PSS projects
• A passion and belief in the unique value of professional services in a cloud software company
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce
• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders
• The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it adds value to their overall enterprise architecture
• Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up

Must Have Qualifications & Skills

• 5+ years of direct experience delivering and/or overseeing applicable solutions
• 12+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise
• 2+ years of sizing and scoping applicable projects
• Salesforce System Architect Certification (or comparable)
• Ability to travel; up to 25%

Preferred Qualifications & Skills

• Certified Technical Architect
• 5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• 5+ years of enterprise-level project or program management experience
• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational acumen
• Delivery focused: Previous experience leading teams of architects to delivery complex Solutions
• Excellent analytical & problem solving skills
• Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

Eligibility and Compliance

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

The typical base salary range for this position is $218,400 - $365,200 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.