Services Programmer

Imagine the Possibilities, Inc.; Iowa, Northern (LA, KY); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling

PTO (paid time off)

401k retirement plan

Comprehensive insurance plans

Pre-paid legal services

Discounted memberships (Costco/Sam’s)

Advancement opportunities

Employee assistance program

Job summary

Imagine the Possibilities, Inc. is seeking a Service Programmer to work in-office, Monday through Friday with on-call rotation. You will lead a team, coordinate services, and ensure compliant documentation to empower individuals receiving services.

The role emphasizes advocacy, collaboration with families and care teams, and maintaining high-quality service delivery in a 24/7 program. Competitive benefits and career advancement opportunities are highlighted.

Qualifications

• Mission-oriented mindset to empower people across life’s spectrum.
• Willingness to learn in a caregiving field that’s always evolving.
• Strong communication with team and individuals served.
• Self-confidence to advocate for others while following leadership.

Responsibilities

• Lead and maintain a positive team culture with regular meetings and on-call coverage.
• Oversee resources and operational needs: vehicle scheduling, budgets, and transport.
• Coordinate with individuals, families, case managers, CBCMs and IDT to plan goals and monitor progress.
• Ensure compliance and meticulous documentation in the EMR and records.
• Advocate for meaningful choice and collaborate with partners to expand resources.

Skills

Mission-oriented

Attitude of learning

Communication skills

Confidence

18+

Driver's license

Reliable transportation

Education

High School Diploma/GED

Job description

Description

**Please read the ENTIRE job posting before applying**

**This is NOT an IT position**

**This is an In Office/On Site position, Monday through Friday and requires on call rotation

This role operates administratively in a variety of different Service Departments. Rather than institutionalizing individuals who have these physical and mental health needs, we provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities.

Service Programmers provide a fresh look at the services we provide. Within the team, you’ll join the mission of empowering people to reach individual achievement across the spectrum of life. If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, you’ll be responsible for monitoring services, creating new strategies to reach goals, and coordinate services in a way that empowers people to meet and exceed their goals. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.

What Winning Looks Like:

While it’s not a competition, we do recognize that each person wants to ‘win’ at life; and you’re a central part of someone else’s wins – as well as your own! In this role, you’ll be responsible to:

• Team Leadership & Culture: Build and maintain a positive team culture through active staff engagement, regular team meetings, coaching, and ongoing support. Participate in on-call responsibilities and provide short-notice coverage when needed to maintain continuity of services.
• Resource & Operational Management: Oversee key resources and operational needs, including vehicle scheduling, individual budgets, representative payee coordination, medication check-ins, appointment scheduling, transportation, and other supports necessary for effective service delivery.
• Person-Centered Service Coordination: Coordinate with individuals, families/guardians, case managers, Medicaid Community Based Care Managers (CBCM), and the Interdisciplinary Team (IDT) to develop individualized plans, establish goals and outcomes, maintain authorizations and required assessments, and monitor individual progress.
• Compliance & Documentation: Ensure services comply with applicable agency policies, laws, regulations, and industry standards. Maintain complete, accurate, and timely documentation in the approved EMR, including service records, incident reports, investigations, individual interactions, goal progress, and changes to services or rights.
• Advocacy & Community Partnerships: Advocate for individuals to have meaningful choice, independence, dignity, and control over their lives while ensuring services reflect their needs, preferences, and goals. Collaborate with internal teams and community partners to strengthen resources, relationships, and opportunities available to individuals served.

Know We’re For You:

We know finding the right opportunity can be tricky – that’s why Imagine is focused on making sure your time is well spent. We take pride in offering a benefits package designed to support our employees both at work and in their everyday lives.

**Award-Winning Benefits: We’re proud to be recognized with the 2026 Great Benefits Award from Mployer! This honor highlights Imagine the Possibilities, Inc.’s commitment to offering comprehensive, high-quality benefits that support the health, financial security, and overall well-being of our workforce.

As an employee, you’ll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, you’ll have access to:

• Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that.
• Flexible Scheduling: We’re a 24/7 service provider, so we have all sorts of opportunities that will fit your schedule.
• Generous Paid Time Off (PTO): We all deserve a break now and then – don’t feel bad about taking time for you.
• 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.
• Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance – we’ve got you covered.
• Pre-Paid Legal Services: Be prepared for the things you just can’t be prepared for on your own.
• Discounted Costco or Sam’s Club Memberships: What can we say? We know a great deal when we see one.
• Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career.
• Employee Assistance Program: We’re there for you through all life’s ups and downs.

Requirements

Functional Experiences, Skills, & Requirements:

The ideal candidate will possess the following qualifications and professional experiences:

• Mission-oriented: We’re on a mission to empower people to reach individual achievement across the spectrum of life. We know you are, too.
• An Attitude of Learning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives.
• Ability to Communicate Well: We’re looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve.
• Confidence: We’re looking for people who know how to balance being bold and being humble. We’re looking for team members who are self-aware enough to know when to stand up as an advocate for others and when it’s time to follow the leader.
• Age Requirement: This position requires you to be at least 18 years of age.
• Driver’s License: You’ll be responsible for transportation at times, so we need to trust your ability to be safe behind the wheel.
• Reliable Transportation: You’ll need reliable transportation. You will also need to provide proof that your automobile insurance covers $100,000/$300,000/$50,000 liability coverage – don’t worry, we can answer any questions you might have about this.
• Educational Requirement: Minimum Education Requirement of High School Diploma/GED equivalent.

**Work Authorization: Candidates must be able to work in the U.S. without sponsorship**

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May require lifting at times, up to 35 pounds. Lifting more than 35 pounds requires the use of a two-person lift, mechanical lift, or assistive equipment.
• May require prolonged sitting and working at a computer for up to eight hours.
• May require frequent bending, stooping, and stretching.
• May require prolonged standing for up to eight hours.
• Must wear hearing and eye protection in required areas.
• Must have ability to see objects/persons at a distance.
• Must have ability to see close work such as typed or handwritten material.
• Must have ability to hear conversations in a quiet and a noisy environment.
• Must have ability to determine where a sound is coming from.
• Must have ability to hear differences among bells, buzzers, beeps, horns, etc.
• Must have ability to communicate through speech.
• Must have ability to drive and transport for service provision as needed.
• Must remain awake during working hours, where applicable.

Please note this job description is not designed to cover or contain an all-inclusive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc.

Imagine the Possibilities is an equal opportunity employer. All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.