Services - PMO - Project Coordinator

Cennox; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

Cennox in the United States is seeking a Service PMO Project Coordinator to ensure scheduled services activity is completed on time and to contractual quality standards. You will support project planning, create schedules, assign technicians, monitor execution, coordinate communications, process work orders, and assist with invoicing.

Role focuses on IMAC activities, reporting, documentation, and governance under PMO standards.

Qualifications

• High school diploma or equivalent and two+ years in project coordination or related environment.
• Strong written and verbal communication, and professional on-camera presence with customers.
• Knowledge of project schedules, status reporting, and work order administration.
• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Teams, and SharePoint.

Responsibilities

• Project Planning and Execution: support scheduling, budgeting, administration, and coordination.
• Prepare technicians with documentation and project guidance; monitor daily execution.
• Provide weekly internal and customer status reports and manage communications.
• Review invoices, track project metrics and revenue forecasts, and resolve issues.

Skills

Professional communication

Time management

Scheduling

Documentation

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

SharePoint/Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service PMO FULL TIME Clerical Remote Position, US 1 Attachments

Today Requisition ID: 1701

Salary Range: $55,000.00 To $65,000.00 Annually

Position Summary:
The Project Coordinator ensures scheduled Services activity is completed in accordance with contractual commitments and expected quality standards. The role supports project planning and execution through schedule creation, technician assignments and monitoring, internal and external communication, work order processing, status reporting, documentation control, and invoice support. The successful candidate is customer-focused, highly organized, comfortable taking initiative, and committed to accurate and timely project delivery.

Role Scope:
Support smaller-scale projects and defined workstreams within larger programs, with primary emphasis on IMAC activities, scheduling, reporting, documentation, work order administration, and execution support. Coordinate the day-to-day details that enable Project Managers and Program Managers to deliver customer commitments successfully.

Key Responsibilities:

• Project Planning and Execution


• Support Project Managers with scheduling, budget tracking, administration, and coordination for smaller projects or defined workstreams.


• Interpret scope and pricing, build implementation plans, and coordinate schedules, work orders, technician assignments, and field pricing with Routing, Field Managers, Customer Care, and Dispatch.


• Prepare technicians with required documentation, project guidance, and available parts.


• Monitor daily execution, resolve carryovers, and maintain accurate schedules through completion.


• Provide weekly internal and customer status reports, including communication and escalation requirements.


• Financial, Reporting, and Quality Control


• Validate technician documentation and project data for accuracy and customer compliance; process completed work orders.


• Review invoices, maintain project metrics and revenue forecasts, and manage issues through resolution.


• Customer and Stakeholder Management


• Maintain timely, professional communication with customers and internal stakeholders, responding to inquiries and escalating concerns appropriately.


• Governance and Development


• Follow PMO standards, templates, documentation controls, and escalation paths.


• Capture lessons learned, support process improvements, and build project management capability through coaching and progressively complex assignments.

Required Qualifications:

• High school diploma or equivalent and two or more years of experience in project coordination, field services, operations, deployment coordination, or a related environment.


• Ability to manage multiple priorities, deadlines, dependencies, and detailed records with limited supervision.


• Strong written and verbal communication skills, including a professional on-camera presence with customers and internal stakeholders.


• Working knowledge of project schedules, status reporting, work order administration, risk and issue tracking, data analysis, and project closeout.


• Professional judgment, accountability, resourcefulness, and a consistent focus on quality and customer commitments.


• Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Teams, and SharePoint.

Core Competencies:

• Ownership, Accountability, and Urgency


• Customer Communication and Collaboration


• Planning, Organization, and Problem Solving


• Data Accuracy, Reporting, and Continuous Improvement

Measures of Success:

• Assigned activities and workstreams are delivered safely, on schedule, within scope, and at the expected quality level.


• Schedules, status reports, work orders, invoices, project records, and closeout documentation remain accurate and current.


• Work orders and service requests progress to closure within five days when dependencies are within the team’s control.


• Customers and internal stakeholders receive timely communication, while risks, carryovers, and issues are identified early and tracked through resolution.

Physical Requirements:

• Ability to walk, sit, and stand for extended periods of time


• Must frequently lift and/or move up to 25 pounds


• Regularly use hands to feel, reach, and use a keyboard


• Vision correctible to 20/20

Attachments (1)

Service PMO Project Coordinator Job Description - Sept 2026.docx