Services Engineering Program Manager

Hewlett Packard Enterprise Development LP; Durham (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Services Engineering Program Manager to drive supportability, serviceability, telemetry, automation, and customer experience enhancements in a hybrid work model in Durham, NC.

You will lead complex programs that span Engineering, Product Management, Operations, Enablement, and Business Units, influencing senior stakeholders and guiding global teams.

Qualifications

• First-level university degree or equivalent combination of education and experience.
• Typically 6+ years of experience in project management, program management, Services, Engineering, Operations, or related field.
• Experience leading complex, cross-functional technical programs involving Engineering, Product Management, Operations, PMO, and stakeholders.
• Demonstrated knowledge of product development and release processes in technology/services.

Responsibilities

• Define and implement processes, operating models, and roles for product supportability within Services Delivery.
• Partner with Delivery Readiness, Operations, Engineering, Enablement, Product Management, and Business Units to identify and implement requirements.
• Lead technical discussions and cross-functional initiatives to improve product support and service delivery.
• Drive strategic programs focused on cost optimization, automation, telemetry, data, and AI.
• Translate business needs into actionable technical requirements and measurable outcomes.
• Manage senior stakeholder relationships and represent Delivery in engagements.
• Lead global project teams across multiple countries, mentoring members and promoting skill development.

Skills

Program management

Cross-functional leadership

Stakeholder management

Leadership

Communication

Problem solving

Data-driven decisions

Education

Bachelor's degree

PMP certification

Tools

MS Project

Jira

Job description

Services Engineering Program Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Services Engineering Supportability & Automation Program Manager represents Support Services Delivery in driving technical supportability, serviceability, telemetry, automation, and customer experience requirements into HPE offerings. This role leads complex, cross-functional Services Engineering programs and AI initiatives that improve product support, operational efficiency, service delivery, and customer outcomes. The successful candidate is a recognized program management and technical subject matter expert who can influence senior stakeholders, lead global teams, navigate complex business environments, and deliver results across Engineering, Product Management, Operations, Enablement, and Business Units.

Key Responsibilities:

• Define and implement processes, operating models, and roles and responsibilities for product supportability and serviceability within Support Services Delivery.
• Partner with Delivery Readiness, Operations, Engineering, Enablement, Product Management, and Business Units to identify, prioritize, and implement supportability and serviceability requirements.
• Lead technical discussions and cross-functional initiatives that improve product support, service delivery processes, operational efficiency, and customer experience.
• Drive strategic programs focused on cost optimization, automation, telemetry, data, and artificial intelligence.
• Translate business and customer needs into actionable technical requirements and measurable program outcomes.
• Manage senior stakeholder relationships and represent Support Services Delivery in internal and external engagements.
• Lead global internal and external project teams, generally consisting of more than 20 resources across multiple countries, while mentoring team members and promoting skill development.

Requirements:

• First-level university degree or equivalent combination of education and experience.
• Typically, 6+ years of experience in project management, program management, Services, Engineering, Operations, or a related field.
• PMP certification(preferred)
• Experience leading complex, cross-functional technical programs involving Engineering, Product Management, Operations, PMO, and business stakeholders.
• Demonstrated knowledge of product development and release processes, preferably within a technology or services organization.
• Experience managing global teams and distributed resources.
• Demonstrated success leading change, improving processes, optimizing costs, and delivering outcomes under pressure.
• Experience with data, telemetry, automation, artificial intelligence, or customer experience improvement initiatives is preferred.

Knowledge and Skills:

• Advanced knowledge of supportability, serviceability, technical program management, change management, and business planning methods.
• Strong understanding of end-to-end services processes, operational policies, service offerings, tools, and routes to market.
• Sufficient technical knowledge of HPE products and product release processes to collaborate effectively with technical experts and business stakeholders.
• Highly developed problem-solving skills, business acumen, and ability to evaluate complex situations and data.
• Excellent leadership, communication, presentation, negotiation, influencing, and stakeholder management skills.
• Ability to exercise significant independent judgment, establish direction, and drive accountability across organizations.
• Ability to lead, inspire, mentor, and develop diverse global teams.
• Active contribution to the Services Project Management profession and continuous improvement communities.

Accessibility

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