Services Engineering Leader, Professional Services

Openkrill

United States

Remote

USD 165,000 - 247,000

Full time

14 days+

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Benefits

Job summary

Rubrik seeks a Services Engineering Leader to drive lifecycle development of professional services offerings, bridging product strategy and field execution across PM, Product Engineering, and PS Delivery teams.

You will lead end-to-end service productization, lifecycle management, and GTM enablement, while shaping a scalable, repeatable delivery model for a global customer base.

Qualifications

8-10+ years in Service NPI, Services productization, or solution engineering in global SaaS/enterprise software/Cyber Resilience.
Proven track record taking complex enterprise services from concept to global field execution.
Experience influencing across matrixed organizations, esp. with PM, Product Engineering, and Field Services.
Executive presence with VP level and above, driving strategic initiatives.
Deep understanding of enterprise IT infra, data management, cloud platforms, or cybersecurity frameworks.

Responsibilities

Lead end-to-end design, packaging, and launch of standardized PS offerings and delivery playbooks.
Align PS with product strategy and engineering to build service packages and deployment frameworks.
Establish reusable delivery frameworks, SOW templates, and feedback loops to refine offerings post-launch.

Skills

Executive leadership

Cross-functional collaboration

Product engineering alignment

Strategic thinking

NPI / Service productization

Enterprise IT knowledge

Education

Bachelor’s Degree in CS/Engineering/Business

Job description

About the Role

Rubrik is seeking an innovative and strategic Services Engineering Leader to lead the lifecycle development of new Professional Services offerings. In this key leadership role, you will be responsible for creating, packaging, and launching high-value services that accelerate our customers' time-to-value for the entire Rubrik product portfolio.

As a core member of the Global Professional Services Leadership Team, you will bridge the gap between product strategy and field execution. You will work extensively across Product Management, Product Engineering, Global Practice Leaders, Consulting Leadership, and PS Delivery teams to ensure our services offerings evolve in lockstep with our technology roadmap.

Reports To: Vice President, Global Professional Services

Key Responsibilities

1. Service Productization & Portfolio Strategy

Design & Launch Offerings: Lead the end-to-end development of standardized, scalable Professional Services offerings, playbooks, and delivery methodologies that drive rapid customer adoption and time-to-value.
Product & Engineering Alignment: Partner closely with Product Management and Product Engineering teams during early-stage product releases to build corresponding service packages, deployment frameworks, and best practices.
Service Lifecycle Management: Continuously evaluate, refresh, and optimize the existing PS portfolio based on field feedback, customer outcomes, utilization data, and emerging market trends.

2. Strategic Leadership & Cross-Functional Collaboration

PS Leadership Contribution: Serve as an active member of the Global PS Leadership Team, contributing to overall services strategy, operational strategy, and long-term business growth.
Practice & Delivery Enablement: Collaborate with Global Practice Leaders and Field Delivery teams to ensure new services are operationally viable, efficiently packaged, and backed by robust delivery artifacts.
Go-To-Market (GTM) Integration: Work alongside PS Sales and Field Consulting leaders to equip sales and delivery teams with clear service scopes, scoping tools, and value propositions.

3. Operational Excellence & Standard Development

Standardization: Establish reusable delivery frameworks, automated deployment scripts, and standardized Statement of Work (SOW) templates to improve delivery efficiency and margin consistency.
Quality & Feedback Loops: Implement feedback channels with delivery teams and customers to measure service effectiveness and refine offerings dynamically post-launch.

Qualifications & Requirements

Experience: 8-10+ years of direct experience in Service New Product Introduction (NPI), Services Productization, or Solution Engineering within a global SaaS, Enterprise Software, or Cyber Resilience company.
Services Portfolio Expertise: Proven track record of taking complex enterprise technology services from initial concept to global field execution.
Cross-Functional Leadership: Demonstrated ability to influence and collaborate across matrixed organizations, particularly with Product Management, Product Engineering, and Field Services.
Executive Presence: Experience presenting to and collaborating with executive leadership (VP level and above), with a track record of driving strategic initiatives.
Technical & Strategic Aptitude: Deep understanding of enterprise IT infrastructure, data management, cloud platforms, or cybersecurity frameworks, enabling effective technical alignment with Engineering leadership.
Education: Bachelor’s Degree in Computer Science, Business, Engineering, or a related technical field preferred; equivalent practical experience welcomed.

The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.US Pay Range$164,600-$246,800 USD

Join Us in Securing and Accelerating the World's AI Transformation

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.

Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, pl

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