Services Business Strategy Senior Director- TPM

salesforce.com, inc.; New Jersey; On-site; USD 188,000 - 288,000; Full time

Job summary

A leading technology company in New Jersey is seeking a Business Strategy Director to lead customer-focused strategy engagements. The ideal candidate has over 15 years of consulting experience in enterprise technology transformations and knowledge of Salesforce products. This role emphasizes collaboration with C-level executives and the development of effective business strategies to enhance customer success.

Benefits

Time off programs

Medical, dental, and vision insurance

Mental health support

401(k)

Employee stock purchasing program

Qualifications

• 15+ years of experience consulting in enterprise-level technology transformation programs.
• Experience in Enterprise Architecture, Business Strategy, and Product Management.
• Comfortable with workshop facilitation and customer engagement.

Responsibilities

• Lead collaborative teams to deliver complex strategy engagements.
• Craft innovative strategies for C-level customers.
• Conduct assessments and facilitate workshops.

Skills

Consumer goods trade promotion management experience

Salesforce platform experience

Customer-centric mentality

Collaborative problem-solving

Ability to pitch to C-suite executives

Education

Degree or equivalent relevant experience

Tools

Salesforce products and services knowledge

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 12/12/2025.

Department Overview

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive‑level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology – and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Our Business Strategy Directors lead dedicated, impactful, collaborative teams passionate about delivering complex, transformational strategy engagements. Partnering with C‑level customers, they craft innovative, industry‑specific and experience‑led strategies which clearly define the vision, metrics and roadmap to achieve desired business outcomes. Business Strategists work with our key industry customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success.

Do you have consumer goods trade promotion management experience, either working at a consumer goods company, consultancy, or software company that provides trade promotion management solutions?

Do you have experience with the Salesforce platform and Salesforce’s Consumer Goods Cloud application?

In addition to being a TPM practitioner, are you also a thought leader and are comfortable sharing and applying leading practices around Annual Operations Planning, Integrated Business Planning, Promotion Scenario Planning, Trade Promotion Optimization, Trade Funds Management, Claims and Settlements Management, Actualizations, Accruals, Post‑Event Analysis and Revenue Growth Management?

We believe the best industry strategists are those who obsess over the creation of customer and business value and will have a customer‑centric and collaborative mentality, willing to commit to the customer, and will break down barriers to ensure customer success.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the fastest growing CRM companies? This is the job for you!

Responsibilities

• Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.
• Help position and sell large‑enterprise consulting engagements to customers. Work cross‑functionally within Salesforce to define the program scope, team, value narrative and pitch.
• Conduct assessments and facilitate workshops to develop a future‑state vision.
• Perform and distill customer, industry and end‑user research to identify key customer needs, expectations and experience‑led business opportunities.
• Identify enterprise business process/operations improvements to realize efficiencies and increase impact.
• Develop multi‑year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives.
• Help business and technology leaders adopt new digital operating models, governance strategies and approaches.
• Uncover future Sales opportunities to drive customer value.
• Develop strategic use cases to project the value of strategy, case for change and implications for the organization.
• Cultivate solution/organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles.
• Develop an Industry Strategy competency, share standard methodologies, advise and collaborate with peers.

Preferred Qualifications

• 15+ years of experience consulting in enterprise‑level technology transformation programs at Fortune 500 companies.
• GTM support experience, including scoping, proposal development, RFP response, demos and presentations.
• Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value Realization.
• Salesforce product knowledge and solution design are required.
• Knowledge of the key business value drivers and success metrics typical of large‑enterprise companies.
• Ability to develop Industry POVs that include identifying market trends, response and solution offerings.
• Ability to analyze and synthesize information, working in situations where data may be absent/ambiguous and creative approaches are required.
• Comfortable pitching to C‑suite executives, including objection‑handling abilities.
• Thrive working cross‑functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers and External Partners.
• Degree or equivalent relevant experience required. Experience will be evaluated in terms of core competencies for the role.
• For Ohio based roles, the base salary hiring range for this position is $188,300 to $287,200.

Benefits

Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details can be found at https://www.salesforcebenefits.com.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via the accommodations request form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees or potential employees will be assessed on the basis of merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

Compensation

Compensation will be based on location, job level and experience. Certain roles may be eligible for incentive compensation, equity and benefits.