ServiceNow Training Specialist

Talantir; EE. UU.; A distancia; USD 80.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Disability and Life Insurance

Parental Leave

401K

Paid Time Off

Descripción de la vacante

Nuvitek is seeking a seasoned Training Specialist to create and deliver practical training materials, including documentation and videos, for end users of the solution. You will translate complex business processes into engaging content and lead live training sessions in an Agile environment.

In this role, you will partner with Business Analysts, review task plans, and help drive adoption while ensuring training is clear, effective, and scalable for a range of users and project contexts.

Formación

• A minimum of 7 years as a Technical Writer or Training Specialist.
• Exceptional written and presentation skills.
• Author comprehensive end‑user documentation for multi‑step workflows.
• Conduct live training sessions for users with varying skill levels.
• Break down complex processes into digestible steps.
• Identify design issues early to guide simpler interfaces.
• Collaborate with cross‑functional teams in an Agile setting.
• Communicate confidently with customers and end users.

Responsabilidades

• Generate training materials (documentation and videos) for the solution's end users.
• Design, develop, and deliver training coursework, agendas, briefs, white papers, user guides, surveys, and feedback.
• Partner with Business Analysts to understand customer requirements.
• Plan and review tasks with customer and contractor personnel, delivering as approved.
• Collaborate with functional and technical teams to improve change management strategies.
• Ensure adherence to best practices and quality standards in deliverables.
• Create a tiered curriculum for learners from beginner to power user.

Conocimientos

Technical Writing

Training Design

Clear communication

Live training

Agile environment

Herramientas

Jira

Confluence

Slack

Descripción del empleo

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer‑centric, value‑driven business practices and service delivery methodologies.

As a ServiceNow Training Specialist, you will work closely with delivery teams and customer stakeholders in an Agile environment to support successful solution adoption. You will create and deliver clear, practical training materials including documentation, videos, and structured learning paths for users at different experience levels. By translating complex business processes into straightforward, engaging content, you will help ensure users feel confident, solutions are easy to navigate, and our customers realize the full value of their investment.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost‑effective solutions and services that enable our customers to adapt to dynamic environments rapidly.

Responsibilities

• Primary responsibility for generating all training materials (documentation and videos) for consumption by the solution's end users.
• Design, develop, and deliver detailed training materials including training coursework, agendas, briefs, white papers, user guides, surveys, feedback etc.
• Partner with Business Analysts to understand the customer's business requirements at a fundamental level.
• Meet with customer and contractor personnel to formulate and review task plans and deliverable items, and effectively execute in accordance with approved plans.
• Collaborate with functional and technical counterparts and customers in forming strategies to improve performance and overall effectiveness of the change management strategy.
• Ensures adherence to best practices, and quality standards and reviews project deliverables for accuracy.
• Create a tiered curriculum that will provide training at various levels of complexity (like beginner/infrequent users to advanced/power users)

Required Qualifications

• A minimum of 7 years as a Technical Writer or Training Specialist
• Exceptional written and presentation skills
• An ability to author comprehensive end‑user documentation that guides a user through complicated, multi‑step operations to perform a function.
• An ability to conduct live training sessions for a group of users with a disparate range of functional knowledge and computer skills.
• An ability to understand complex business processes and break them down into smaller, manageable pieces.
• An ability to employ your expertise as a Training Specialist to spot awkward or convoluted interfaces/processes early in the design process in order to guide the team toward an easier‑to‑understand (and train) interface.
• An ability to work with a cross‑functional team in a highly collaborative environment and communicate feedback constructively.
• An ability to speak confidently and effectively with the customer and end‑user.
• Prior experience working in an Agile environment.

Highly Desired Qualifications, Work Experience, and Knowledge, Skills & Abilities:

• Experience with supporting delivery of low‑code platforms, including Salesforce, Appian, or ServiceNow.
• Experience with Jira, Confluence, Slack
• Experience in supporting Federal IT projects.
• Experience in supporting multiple projects

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off

Equal Opportunity Employer Statement

Nuvitek is an equal‑opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

About Nüvitek

Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible.

Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients.

We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.