ServiceNow Technology Delivery Lead Manager

Accenture; Atlanta (GA); Sur place; USD 94 000 - 266 000; Plein temps

Résumé du poste

Accenture is seeking a ServiceNow Delivery Lead Manager to ensure successful delivery of ServiceNow solutions in a client consulting environment. You will lead engagements from post-sales to delivery, roll up your sleeves to develop in the ServiceNow platform, and coordinate with account teams to drive value and outcomes.

The role requires minimum 5 years of ServiceNow experience, CSA and CIS certifications, PMP/CSM is a plus, strong communication and leadership abilities, and willingness to

Qualifications

• 5+ years knowledge and experience with ServiceNow or implementing ServiceNow
• CSA certification completed
• CIS certification completed
• Minimum 3 years of experience with MS Project
• Minimum 3 years of experience in Project Management/Delivery
• Bachelor's degree or equivalent work experience

Responsabilités

• Lead consulting engagements from post-sales stage to successful delivery including scope, deliverables, budget, client satisfaction and business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables (project plan, issues/risk register, weekly status reports).
• Identify opportunities to provide additional value to clients and collaborate with ServiceNow account teams.
• Drive continuous improvements of delivery methodology and services based on client experiences.
• Demonstrated ability to influence and consult with sponsors/stakeholders on governance and process issues.

Connaissances

ServiceNow

Project management

Leadership

Client engagement

Communication

Formation

Bachelor's degree or equivalent

CSA certification

CIS Certification

Outils

MS Project

Description du poste

We Are:

A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Learn more about ServiceNow at Accenture Here (https://www.accenture.com/us-en/services/alliances/servicenow)

You Are:

A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.

• You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
• You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortable asking for help from peers and Subject Matter Experts
• Strong background working with Enterprise Software companies and/or Consulting companies.

The Work:

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery
• Lead and manage the implementation project team
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
• Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s what you need

• Minimum 5 years knowledge and experience working with or implementing ServiceNow
• Completed Certification - ServiceNow Certified System Administrator (CSA)
• Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
• Minimum of 3 years of experience with MS Project
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Bonus Points if you have

• PMP or CSM certification
• Strong interpersonal skills, customer centric attitude
• Proven team player and team builder
• Strong organizational and analytical skills
• Familiarity with SaaS deployments and its supporting architecture
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
• ITIL V3 or V4 Foundations Certification preferred

Professional Skill Requirements

• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment.
• Excellent communication (written and oral) and interpersonal skills.
• Excellent leadership and management skills.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/21/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $94,400 to $266,300Colorado $94,400 to $230,000Connecticut $94,400 to $230,000District of Columbia $100,500 to $245,000Illinois $87,400 to $230,000Maine $80,400 to $196,000Maryland $94,400 to $230,000Massachusetts $94,400 to $245,000Minnesota $94,400 to $230,000New York $87,400 to $266,300New Jersey $100,500 to $266,300Ohio $87,400 to $213,000Virginia $87,400 to $245,000Washington $100,500 to $245,000

#LI-NA-FY25

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