ServiceNow Technical Lead

Houlihan Lokey; Miami (FL); On-site; USD 150,000 - 180,000; Full time

Job summary

A global investment bank is seeking a ServiceNow Technical Lead to join their Miami team. You will drive significant customer and business outcomes within the ServiceNow domain, ensuring solutions are innovative and technically sound. The ideal candidate should have extensive experience on the ServiceNow platform, a strong product focus, and the ability to lead a team effectively. The role offers a competitive salary range of $150,000.00–$180,000.00, along with comprehensive benefits.

Qualifications

• 5+ years of experience as a developer or architect on the ServiceNow platform.
• Proven experience within a product team structure.
• Commitment to continuous discovery and improvement.

Responsibilities

• Partner with Product Manager and Product Designer on business outcomes.
• Lead the engineering team in ServiceNow best practices.
• Identify feasible technical solutions using ServiceNow capabilities.

Skills

ServiceNow platform expertise

Agile methodologies

Team leadership

Problem-solving

Collaboration with product teams

Education

ServiceNow Certified System Administrator

Relevant Application Specialist certification

Job description

Business Unit

Information Technology

Industry

No Industry

Overview

Houlihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia‑Pacific region. Independent advice and intellectual rigor are hallmarks of the firm’s commitment to client success across its advisory services. The firm is the No. 1 investment bank for all global M&A transactions for the past two years, the No. 1 M&A advisor for the past 10 years in the U.S., the No. 1 global restructuring advisor for the past 11 years, and the No. 1 global M&A fairness opinion advisor over the past 25 years, all based on number of transactions and according to data provided by LSEG.

Scope

As a ServiceNow Technical Lead, you will be a pivotal member of an empowered product team, jointly accountable for driving significant customer and business outcomes within the ServiceNow domain. Your expertise will ensure that solutions are technically sound, scalable, and of the highest quality. You will continuously push the boundaries of what’s possible, leveraging your deep understanding of the ServiceNow platform’s capabilities to innovate and deliver exceptional value.

We seek a proactive leader and problem‑solver with a strong product approach mentality, passionate about transforming complex challenges into seamless experiences. You will contribute a strategic vision, guiding the product’s evolution and ensuring alignment with long‑term goals. Your strong product approach mentality will ensure that you consistently prioritize user needs and business value, guiding development with a clear vision of the end‑user experience. Ultimately, you’ll be passionate about transforming intricate systems and processes into intuitive, efficient, and seamless experiences within the ServiceNow platform.

Responsibilities

• Partner with the Product Manager and Product Designer to jointly own and be accountable for the team's defined business outcomes, not solely feature delivery.
• Actively participate in ongoing customer contact and discovery activities, translating user problems and business opportunities into technical options and constraints.
• Utilize deep ServiceNow expertise to identify the most feasible, performant, and scalable technical solutions, prioritizing out‑of‑the‑box functionality over customization whenever possible.
• Serve as the team's primary assessor for feasibility risk and a key contributor to viability risk, ensuring all proposed solutions can be built and maintained effectively.
• Design and guide the implementation of complex solutions on the ServiceNow platform, ensuring alignment with architectural standards for performance, security, and scalability.
• Lead the engineering team in applying best practices for ServiceNow development, including CI/CD pipelines, automated testing, version control, and platform maintenance.
• Proactively manage technical debt, balancing rapid delivery with long‑term sustainability, and prioritizing platform upgrades and health checks.
• Remain hands‑on with the platform, leading by example in complex development, code reviews, and providing subject matter expertise on integrations (e.g., APIs, third‑party systems).
• Coach and mentor product engineers on product‑centric development, fostering a culture where engineers understand the ‘why’ behind their work and actively shape solutions.
• Act as a technical obstacle remover for the team, resolving complex integration issues and managing technical dependencies with other platform teams.
• Champion the organization's principles of Trust over Control and Learning over Failure by encouraging intelligent technical risk‑taking, fast prototyping, and leveraging platform capabilities.

Basic Qualifications

• 5+ years of hands‑on experience as a developer or architect on the ServiceNow platform, with expert knowledge in at least one core domain (e.g., CSM, HRSD, ITSM, App Engine).
• Proven experience working effectively within a product team structure, collaborating closely with a product manager and designer.
• Experience working within an agile, cross‑functional team.
• Demonstrated commitment to continuous discovery and outcomes over outputs, with a track record of designing solutions that yield measurable improvements in customer outcomes (e.g., task success rate, reduced support calls, increased engagement). Proficient in Agile, Scrum, or Kanban methodologies.
• Current ServiceNow Certified System Administrator (CSA) and at least one relevant Application Specialist certification (e.g., Certified Application Developer, ITSM Professional).

Preferred Qualifications

• Previous work experience in professional services or similar environment.
• Proven experience designing end‑to‑end solutions on ServiceNow, including data model, security, integrations, and performance optimization.
• Demonstrated ability to lead and mentor a team of engineers, driving quality through rigorous code review, comprehensive testing, and automated deployment practices.
• Experience working in an enterprise environment or with highly scalable solutions.

Compensation and Benefits

Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation. The firm’s good faith and reasonable estimate of the possible salary range for this role at the time of posting is: $150,000.00–$180,000.00. Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience and the location where this position may be filled.

Houlihan Lokey provides a competitive benefits package. Our current benefits offerings can be found here:

2025 Benefits

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.