ServiceNow Technical Architect

Accenture; Boston (MA); On-site; USD 133,000 - 278,000; Full time

Job summary

Accenture seeks a Senior ServiceNow Architect/Technical Leader to own end-to-end solution design for enterprise clients. You will guide governance, architecture reviews, and platform strategy while mentoring developers and collaborating with account teams.

You will work with Fortune 500 clients, influence sponsors, and drive Agile delivery across complex programs with significant travel.

Qualifications

• Minimum 10 years' experience with ServiceNow in technical architecture/lead engineer roles.
• Minimum 8 years driving enterprise IT transformation and platform strategy.
• Minimum 6 years leading ServiceNow Developers/Architects with architectural direction.
• 6+ years establishing architectural standards, code/design reviews, governance.
• 6+ years of advanced scripting on ServiceNow (JavaScript, platform APIs).
• 6+ years delivering Agile (Scrum/Kanban/SAFe or hybrid).
• 3 ServiceNow certifications: System Administrator/CSA, Application Developer/CAD, CIS ITSM or equivalent.
• Bachelor’s degree or equivalent (12 years total).

Responsibilities

• Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.
• Mentor ServiceNow developers and provide technical direction.
• Influence sponsors and stakeholders with governance and risk-aware solutions.
• Continuously improve implementation methodology and service offerings.
• Collaborate with ServiceNow account teams to identify value opportunities.
• Travel as required (0–100% depending on client needs).

Skills

Solution design

Technical leadership

Executive communication

Governance & program management

Consulting experience

Sponsorship/stakeholder influence

Mentoring developers

ServiceNow scripting (JavaScript)

Education

Bachelor’s degree or equivalent

12+ years total work experience

Associate degree + 6 years experience

Tools

ServiceNow platform APIs

Enterprise software integrations

Cloud platforms (AWS, Azure)

Job description

We are:

We are a global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Learn more about ServiceNow at Accenture Here (https://www.accenture.com/us-en/services/alliances/servicenow)

You Are

• You’re willing to roll up your sleeves to develop new solutions for our clients
• Experienced advisor to the C-Suite, crafting the best solutions to meet their business needs.
• Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.
• You are a continuous learner, taking advantage of new learning opportunities. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
• Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress

The Work

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortability asking for help from peers and Subject Matter Experts when needed.
• Strong background working with Enterprise Software companies and/or Consulting companies
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
• As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
• Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s What You Need:

• Minimum 10 years' experience working with ServiceNow in a Technical Architecture, Lead Engineer, or equivalent senior technical role, with demonstrated ownership of end‑to‑end solution design.

• Minimum 8 years' experience driving enterprise IT transformation and platform strategy, preferably within a consulting or professional services environment.

• Minimum 6 years' experience leading and mentoring ServiceNow Developers and/or Technical Architects, including responsibility for technical direction, coaching, and quality outcomes.

• Minimum 6 years' hands‑on experience establishing and enforcing architectural and engineering standards, including code reviews, design reviews, and platform governance.

• Minimum 6 years' experience with advanced scripting and development on the ServiceNow platform, including JavaScript and platform APIs (SQL experience preferred).

• Minimum 6 years' experience delivering solutions in Agile delivery models (Scrum, Kanban, SAFe, or hybrid/Wagile environments).

• Minimum of 3 ServiceNow certifications: System Administrator/CSA (required), Application Developer/CAD (required), CIS - ITSM or equivalent domain certification (preferred)

• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience);if Associate’s degree, minimum 6 years additional relevant work experience.

Bonus Points If:

• Experience with enterprise data architectures, integrations, or cloud-native patterns.

• Cloud migration or modernization experience.

• ITIL certification.

• Strong background integrating ServiceNow with AWS, Azure, or other enterprise platforms.

• Experience building proofs of concept, prototypes, or innovation pilots.

• Demonstrated success contributing to sales pursuits, technical wins, or account growth.

• Prior experience shaping platform strategy or center-of-excellence models.

Professional Skill Requirements

• Executive-level communication skills with the ability to present complex technical concepts clearly and persuasively.

• Proven ability to lead at scale, influencing outcomes across multiple teams, clients, and stakeholders.

• Strong analytical, systems-thinking, and problem-solving skills in complex environments.

• Customer-centric mindset with a focus on business outcomes, platform sustainability, and long‑term value.

• Demonstrated leadership presence, credibility, and emotional intelligence.

• Experience providing technical advisory or architectural guidance to senior client stakeholders, including executives and enterprise architects.

• Experience serving as a technical escalation point on large, complex, or high‑risk ServiceNow programs.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 06/17/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $132,500 to $302,400

Cleveland $122,700 to $241,900

Colorado $132,500 to $261,300

District of Columbia $141,100 to $278,200

Illinois $122,700 to $261,300

Maine $112,900 to $222,500

Maryland $132,500 to $261,300

Massachusetts $132,500 to $278,200

Minnesota $132,500 to $261,300

New York $122,700 to $302,400

New Jersey $141,100 to $302,400

Virginia $122,700 to $278,200

Washington $141,100 to $278,200

#LI-NA-FY25

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