ServiceNow Systems Integration Test Manager

Leidos; Shiloh (IL); Sur place; USD 116 000 - 210 000; Plein temps

Résumé du poste

Leidos is seeking a System Integration Test Manager to support the GSM-O II contract with DISA, focused on ServiceNow testing and automated regression across ITIL processes. This on-site role requires a Secret clearance and Security+ certification within 14 days of hire, with multiple on-call sites including Fort Meade, MD.

The candidate will lead an Agile team, develop automated test frameworks, and mentor junior testers while coordinating with stakeholders to ensure delivery of

Qualifications

• Requires US citizenship.
• Active DoD Secret clearance.
• Security+ within 14 days of hire (8570 IAT II+).
• Ability to commute on-site to Scott AFB, IL or Ft. Meade, MD or Ogden, UT.

Responsabilités

• Verify and validate changes in an Agile team using ServiceNow.
• Develop automation test techniques and regression tests.
• Create tests using ServiceNow Automation Test Framework (ATFs).
• Lead automated testing efforts to reduce risk and improve delivery.
• Mentor junior testers and guide the team during sprints.
• Document test results, anomalies, and configuration changes.
• Collaborate with stakeholders to confirm ITIL process coverage.

Connaissances

Test automation

Agile testing

ServiceNow testing

DevOps & CI tools

Mentor junior testers

Multidisciplinary teamwork

Training others

Formation

Bachelor's degree + 12–15 years experience

Outils

ServiceNow ATFs

ServiceNow platform

Jira/Confluence

CI/CD tooling

Description du poste

Description

The Digital Modernization Sector has a career opportunity for a System Integration Test Manager supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.

Candidate must be able to be on site at Fort Meade daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification.

The ServiceNow System Integration Test Manager is responsible for working within a fast paced, Agile team to verify and validate changes made to the system as well as develop more efficient and modern test techniques and processes through automation testing. The ServiceNow System Integration Test Manager will perform validations of configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand and confirm the delivery of the digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.

Primary Responsibilities

• Understanding of systems engineering principles, including requirements analysis and design.
• Work with the team to ensure delivery of quality software using Agile Scrum development and test practices.
• Create automation tests utilizing the ServiceNow’s Automation Test Framework (ATFs)
• Implement continuous automated regression testing to improve system reliability, reduce deployment risk, and accelerate delivery of mission capabilities.
• Establish automated regression testing to ensure new capabilities do not impact existing mission-critical functionality.
• Analyze capability requirements and collaborate with the technical leads to ensure verifiable implementations.
• Support identifying the testable acceptance criteria in user stories.
• Test ServiceNow capabilities developed as part of user stories defined in the sprint plan.
• Support the independent testers with development and execution of test procedures.
• Participate in sprint reviews to address testing results.
• Participate and guide the team in sprint planning sessions.
• Translating and interpreting functional requirements into test cases.
• Perform regression testing, covering full suite of Operational Test Scenarios for builds and/or images to be delivered to customer.
• Prepare test report summarizing test results including anomalies, systems errors, and configuration changes.
• Support the software configuration management process and understand software components and their interface requirements.
• Develop detailed test plans, test data, and define test acceptance criteria.Support customer demonstration, data prep and UAT activities.
• Use the Atlassian Jira tool to document and maintain all testing updates and creation of defects.
• Assist in maintaining the validation portion of the requirements traceability for software systems (RVTM).
• Works with and mentor junior developers to guide and coach them throughout each project.

Basic Qualifications

• Requires a US Citizenship.
• Obtain an active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)within 14 days of hire.
• Hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
• Bachelor’s Degree with 12 – 15 years of relevant experience or master’s with 10 -13 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Test data management and testing automation.
• Familiarity with the ServiceNow platform
• Experience with DevOps, continuous integration tools and source control tools.
• Experience with agile development and testing methodologies.
• The ability to work on a multidisciplinary team.
• Willing to assist and train junior testers.

Preferred Qualifications

• Possesses 3-5 years’ experience with ServiceNow administration, configuration management and maintenance of the ServiceNow platform.
• Prior knowledge and experience with ServiceNow’s ATFs
• Experience designing, implementing, and maintaining automated testing frameworks for software development.
• ServiceNow Platforms modules: Discovery, Event Management, Scripting, Service Mapping, Business Rules, Custom applications, Orchestration, Workflows, Service Catalog.
• Demonstrated ability to perform code analysis and troubleshoot difficult technical issues, ability to identify system deficiencies and recommend solutions.
• Understanding of ITIL foundation or ITIL certified
• AWS cloud certifications
• Knowledge of Agile development methodologies.
• Knowledge of Jira and Confluence.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay Range:

Pay Range $116,350.00 - $210,325.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.