ServiceNow Software Developer

Ford-Motor-Company; Dearborn (MI); Hybrid; USD 87,000 - 145,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

Vehicle discount program

Tuition assistance

Paid time off

Job summary

Ford Motor Company in Dearborn is seeking a ServiceNow Software Developer to maintain and enhance the ITSM platform, collaborating with a lead developer, UI designer, and project manager to deliver new features, integrations, and process improvements.

You will design and build ServiceNow apps, work on integrations with third-party tools, support upgrades and testing, and contribute to coding standards. A 3+ year ServiceNow background and ITSM knowledge are required; hybrid onsite work is offered.

Qualifications

• 3+ years of hands-on ServiceNow development, including scripting (JavaScript, GlideRecord, Glide APIs), Flow Designer, Design Studio.
• Experience building and supporting ServiceNow integrations with third-party platforms or internal systems.
• Solid understanding of ITSM processes (Incident, Request, Change) and how platform configuration supports them.
• Ability to independently scope, estimate, and deliver moderately complex technical work with minimal oversight.

Responsibilities

• Design, build, and maintain ServiceNow applications, workflows, forms, and notifications, including scripting business rules, client scripts, UI policies, and Flow Designer automations.
• Develop and support integrations between ServiceNow and third party platforms or internal systems, including researching vendor requirements, troubleshooting connection issues, and documenting integration configurations and ownership.
• Analyze and resolve incidents, tasks, and stories assigned through the team's JIRA and ServiceNow backlog, balancing incoming requests with planned project work.
• Support platform upgrades, ATF maintenance, and regression testing to ensure platform stability through release cycles.
• Contribute to development standards and best practices for the team, ensuring code quality, maintainability, and consistency across deliverables.
• Participate in requirements gathering and design discussions with process owners, architecture, and platform teams to scope new work accurately.
• Support ad hoc requests, custom forms, and notification builds as business needs arise.
• Continuously build ServiceNow platform knowledge, including staying current on new capabilities such as AI and Predictive Intelligence features, and applying them where relevant.

Skills

ServiceNow development

JavaScript

Flow Designer

ITSM processes

Integration development

Job description

In this position...

We are looking for a ServiceNow Software Developer to join a team responsible for maintaining and continuously improving the ITSM platform. This role will work closely with a lead developer, a UI designer, and a project manager to deliver new features, integrations, and process improvements.

What You'll Do....

• Design, build, and maintain ServiceNow applications, workflows, forms, and notifications, including scripting business rules, client scripts, UI policies, and Flow Designer automations
• Develop and support integrations between ServiceNow and third party platforms or internal systems, including researching vendor requirements, troubleshooting connection issues, and documenting integration configurations and ownership
• Analyze and resolve incidents, tasks, and stories assigned through the team's JIRA and ServiceNow backlog, balancing incoming requests with planned project work
• Support platform upgrades, ATF (Automated Test Framework) maintenance, and regression testing to ensure platform stability through release cycles
• Contribute to development standards and best practices for the team, ensuring code quality, maintainability, and consistency across deliverables
• Participate in requirements gathering and design discussions with process owners, architecture, and platform teams to scope new work accurately
• Support ad hoc requests, custom forms, and notification builds as business needs arise
• Continuously build ServiceNow platform knowledge, including staying current on new capabilities such as AI and Predictive Intelligence features, and applying them where relevant

You'll have...

• 3+ years of hands on ServiceNow development experience, including scripting (JavaScript, GlideRecord, Glide APIs), Flow Designer, Design Studio
• Experience building and supporting ServiceNow integrations with third party platforms (e.g., security tools, contact center platforms, or similar enterprise systems)
• Solid understanding of ITSM processes (Incident, Request, Change) and how platform configuration supports them
• Ability to independently scope, estimate, and deliver moderately complex technical work with minimal oversight

Even better, you may have....

Consistently delivers assigned stories and tasks at a pace and complexity appropriate to an experienced individual contributor, without requiring significant hands on assistance

Produces clean, well documented, production ready work that requires minimal rework

Builds trust with stakeholders by communicating clearly, including delivering direct answers when a request cannot be accommodated

Actively contributes to team standards, documentation, and knowledge sharing beyond individually assigned work.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86,600-$144,900.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week.

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