ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location

FlagshipKansas; United States; Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams in HRSD, driving delivery of complex initiatives and building strong client relationships. This client-visible role requires motivating and developing teams, and expanding EY’s service offerings across geographies.

You’ll guide workstreams from planning through execution, mentor a multidisciplinary team of 5–10+ resources (including offshore), and ensure quality across design, configuration, testing and deployment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically, no less than 4–6 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following: ServiceNow Certified Implementation Specialist – HR Service Delivery.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability.
• Ability to travel to meet client needs.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills

Executive communication

Team leadership

Problem solving

Adaptability

Client relationship building

Business acumen

Education

Bachelor’s degree in Computer Science / Information Systems Management / Engineering

Tools

ServiceNow HRSD

Now Assist

EmployeeWorks

Employee Slate

AI governance

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

The opportunity

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

Your key responsibilities

As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem‑solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients – each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Demonstrated knowledge of ServiceNow’s latest AI‑enabled HRSD and employee experience capabilities, including Now Assist for HRSD , EmployeeWorks, and Employee Slate, and how they can improve employee self‑service, HR case resolution, onboarding, and lifecycle event delivery
• Experience shaping AI‑enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language
• Ability to advise clients on responsible AI adoption in HRSD , including governance, data and knowledge readiness, security/privacy, workflow design, human‑in‑the‑loop controls, adoption strategy, and value measurement
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to support pre‑sales efforts including creating proposals and estimates
• Ability to create high‑quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 – 6 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator ( CSA ) or Certified Application Developer ( CAD )
• Minimum of 1 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – HR Service Delivery
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Master Architect ( CMA ) or Certified Technical Architect ( CTA )
• Performance analytics and reporting experience – certifications are a plus
• Employee Center and Workplace Service Delivery experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

What we look for

We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.

What we offer you

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

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