ServiceNow Senior Software Engineer - ITSM/Service Portal/EC Pro

Newrocket; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a ServiceNow Senior Software Engineer, where you'll leverage your expertise to enhance platform functionality and deliver exceptional customer experiences. In this role, you'll interface with end-users and IT teams, guiding them through technical solutions and customizing ServiceNow applications to meet business needs. Your contributions will directly impact the efficiency of service delivery and operational excellence. If you're passionate about innovation and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 3+ years of ServiceNow implementation and administration experience.
• Experience with integration methods and ServiceNow CMDB.

Responsibilities

• Customize ServiceNow applications and support implementation.
• Collaborate with teams to gather and implement project requirements.

Skills

ITSM

Service Portal Development

Web Services Integration (SOAP, REST)

ServiceNow Scripting

Data Extraction Technologies

CMDB Implementation

Education

Bachelor's Degree in Computer Science

Tools

ServiceNow

JDBC

ODBC

Job description

Job Description: ServiceNow Senior Software Engineer

As a ServiceNow Senior Software Engineer, you will interface with end-users, IT teams, and key stakeholders to gather systems requirements for the Service Portal.

1. Strong experience with ITSM, Catalog development, and Service Portal processes. Ability to guide customers through understanding technical solutions for their business requirements.
2. Customize ServiceNow applications and facilitate rollout of new applications and modules, including configuring Application UI, Workflow, work orders, transfer orders, inventory, and technician locations.
3. Analyze, design, program, debug, and modify software enhancements.
4. Write code, perform programming, testing, and debugging of applications using current programming languages and techniques.
5. Contribute to writing test scripts and complete unit testing.
6. Facilitate and mentor across multiple projects and teams.
7. Provide technical expertise in code writing and reviews.
8. Collaborate with delivery teams and other engineers to understand, estimate, prioritize, and implement development requests and project requirements.
9. Apply modern technology and innovation to improve platform functionality.
10. Deliver outstanding customer experiences by providing administration, development, and support during ServiceNow implementation.
11. Interact with technical SMEs to gather environment information supporting service map and event work.
12. Reflect impact assessment rules within service maps and validate with SMEs and stakeholders.
13. Participate in user acceptance testing of maps, impact rules, and event management.
14. Promote update sets and data across SN environments.
15. Remediate production incidents related to scope.
16. Align with existing SN technical leads to ensure consistent approach that maintains shared patterns.
17. Proactively maintain operational documentation and SOPs to reduce support risks and inefficiencies.

May perform additional duties as assigned.

What You Bring Along

1. 3+ years supporting the implementation, administration, configuration, and/or development of ServiceNow in at least two capabilities (e.g., Service Portal).
2. Experience with integration between ServiceNow and other systems/platforms using mid servers and cloud-to-cloud methods.
3. Experience with Web Services Integration (SOAP, REST) and automated bi-directional integrations.
4. Knowledge of Data Extraction Technologies (e.g., JDBC, ODBC) or ETL integrations.
5. Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
6. Deep understanding of the ServiceNow CMDB and related processes.
7. Knowledge of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
8. Ability to create technical design documents and user documentation.

Education

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated equivalent work experience.