ServiceNow Senior Scrum Master

Leidos; Salt Lake City (UT); On-site; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking a Scrum Master to support the DISA GSM-O II contract, leading one or more agile teams within an ART using SAFe. The role focuses on removing impediments, coaching teams, and ensuring PI commitments are met at on-site locations including Fort Meade, Scott AFB, or Hill AFB.

The candidate must hold a DoD Secret clearance, be a US citizen, and have prior Scrum Master experience in software/hardware integration. Jira, Confluence, and SAFe experience preferred.

Qualifications

• Requires US Citizenship.
• Must hold an active DoD Secret clearance.
• Bachelor's Degree with 8-12 years of relevant experience or master's with 6-10 years of prior relevant experience.

Responsibilities

• Facilitate self-organizing teams to meet Program Increment commitments.
• Protect teams from scope creep during PI execution.
• Remove impediments and coordinate with Release Train Engineer or Project Manager.
• Help teams communicate, coordinate, and cooperate.
• Support and enforce Scrum and other rules.
• Ensure a clear Definition of Done and how to meet it.
• Coordinate with other teams on the Agile Release Train and report status to management.
• Work with Product Owner to review and prioritize features.
• Lead SAFe ceremonies including backlog grooming, sprint planning, reviews, demos, retrospectives, and PI planning.
• Develop User Stories to meet feature acceptance criteria.
• Maintain information radiators and share team metrics.

Skills

US Citizenship

Secret clearance handling

SAFe knowledge

Agile coaching

Security-focused communication

Education

Bachelor's Degree

Master's Degree

Tools

Jira

Git

Confluence

Job description

Description

The Digital Sector has a career opportunity for a Scrum Master supporting the Global Solutions Management - Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA's operational mission through innovation, and support to DISA's mission partners.

Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily, and at a minimum, a Secret clearance is required upon the start of employment.

This ServiceNow Scrum Master role requires an experienced Agile Scrum Master to work on a large-scale software and hardware integration effort. The selected candidate will be responsible for facilitating either one large, complex agile team, or several small agile teams as part of a larger Agile Release Train (ART) delivering value to the customer using Scaled Agile Framework (SAFe) as the agile framework. She/he will help educate the teams in Scrum or Kanban to ensure that the agile processes are being followed. She/he will help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. The selected candidate will work with team members, with other Agile Scrum Masters, and with support personnel to ensure that the team's commitments at the Program Increment (PI) Planning are met. She/he will facilitate horizontal communication across team members to identify any impediments that may prevent team progress while working mitigation plans. The selected candidate will be responsible for sensing, determining, and leading discussions when issues need to be analyzed or triaged, and for making improvements in determining and implementing improvements to processes. Strong attention to detail and focus on task completion is critical.

Primary Responsibilities

• Responsible for facilitating self-organizing team(s) to ensure the team is making progress against Program Increment commitments.
• Protects the team from scope creep during execution of the PI.
• Removes impediments for the team and coordinates with the Release Train Engineer or Project Manager in implementing solutions.
• Helps team members communicate, coordinate, and cooperate.
• Supports and enforces Scrum process and other rules.
• Ensures that the team has a clear understanding of Definition of Done and how to meet it.
• Coordinates with other teams on the Agile Release Train (ART) and communicates status to management.
• Works with the Product Owner(s) to review and prioritize features.
• Leads and facilitates SAFe ceremonies to include backlog grooming, sprint planning, sprint review, demos, sprint retrospectives, and PI planning.
• Works with Product Owner(s) to develop User Stories to meet the Feature acceptance criteria.
• Maintains and generates information radiators for the teams.
• Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics.
• Coaches' teams on agile and scrum principles with a goal of continuous improvement
• Observes team dynamics, recognizes strengths and weaknesses of individual team member's contributions, and coaches the team as a whole driving improvement in productivity.
• Creates a fun sharing and learning environment, experimenting with various ideas to improve delivery including pair-programming and cross-functional training.
• Promotes teamwork to achieve sprint goals.
• Leads teams towards agile maturity.
• Works with and mentors junior Scrum Masters to guide and coach them throughout each project.

Basic Qualifications

• Requires a US Citizenship.
• Must hold an active DoD Secret clearance.

• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support

• Bachelor's Degree with 8-12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Ability to work effectively across multidisciplinary teams.
• Experience working as a Scrum Master on a software development or other technical team.
• Certified Scrum Master (CSM), SAFe Scrum Master (SSM) or similar agile project management certification (PMI-ACP).
• Experience in using agile project management tools (e.g. Jira)
• Excellent written, verbal, and interpersonal communication skills, and time management skills are a must.
• Ability to thrive in a fast-paced environment, across diverse systems and groups.
• Willing to assist and train junior Scrum Masters.

Preferred Qualifications

• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git and Confluence.
• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and ServiceNow certifications.
• Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
• Experience working with large software systems including hardware integration and test.
• Experience working with multi-disciplinary technical development teams.
• Experience using SAFe as the agile development methodology.
• Experience moving from a legacy application to a new application
• Experience-affecting change in organizations working towards agile adoption.
• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range:

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e. ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e. send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g. Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.