ServiceNow SAM Analyst — Optimize Licenses & Compliance

Jobtailor; Alabama; On-site; USD 75,000 - 105,000; Full time

Job summary

Jobtailor in Alabama is seeking a SAM/ITAM specialist to manage software asset inventory, entitlements, usage data, and compliance within ServiceNow SAM. You will configure, maintain, and enhance the platform, build dashboards, and automate workflows to improve accuracy and efficiency.

The ideal candidate has 3–5+ years in SAM/ITAM, hands-on ServiceNow experience, knowledge of licensing models, and strong analytical and communication skills to collaborate with Procurement, Finance, and Security

Qualifications

• Bachelor’s degree in Information Systems, Business, or related field.
• 3–5+ years in SAM, ITAM, or related discipline.
• Hands-on with SAM/ITSM tooling; ServiceNow SAM experience preferred.
• Working knowledge of major software licensing models.
• Experience with CMDB and ITSM processes.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Manage software asset inventory, entitlements, usage data, and compliance via ServiceNow SAM.
• Configure and enhance the ServiceNow SAM platform and normalization processes.
• Implement and validate changes, upgrades, patches, and new features; build dashboards and automate SAM workflows.
• Maintain data integrity across CMDB and asset repositories; validate and reconcile data from discovery tools, contracts, invoices, and vendor portals.
• Track software usage vs. entitlements; perform reconciliation and license risk reporting.
• Support internal and external vendor audits; prepare audit evidence and licensing documentation.
• Analyze usage and licensing data to identify cost optimization opportunities and support license utilization improvements.
• Support software request, approval, and fulfillment workflows.
• Integrate SAM with discovery and endpoint/asset sources (ServiceNow Discovery, SCCM, Intune).
• Collaborate with Procurement, Finance, and Security to communicate compliance posture, savings opportunities, and risk.
• Assist with defining SAM governance, standards, and best practices; support continuous improvement of SAM processes and tooling with executive-level insights.

Skills

ServiceNow SAM

Software Asset Management

IT Asset Management

Data integrity

Cost optimization

License risk management

CMDB

ITSM processes

License models

Education

Bachelor’s degree in Information Systems, Business, or related field

Tools

ServiceNow Configuration

ServiceNow Discovery

SCCM

Intune

Job description

Jobtailor in Alabama is seeking a SAM/ITAM specialist to manage software asset inventory, entitlements, usage data, and compliance within ServiceNow SAM. You will configure, maintain, and enhance the platform, build dashboards, and automate workflows to improve accuracy and efficiency.

The ideal candidate has 3–5+ years in SAM/ITAM, hands-on ServiceNow experience, knowledge of licensing models, and strong analytical and communication skills to collaborate with Procurement, Finance, and Security