ServiceNow Release Manager

Leidos; Shiloh (IL); On-site; USD 131,000 - 237,000; Full time

Job summary

Leidos is seeking a Release Manager to support the GSM-O II contract for DISA. The role requires on-site presence at Fort Meade, Scott AFB, or Hill AFB and a DoD security clearance.

You will lead Lean Agile releases, coordinate Jira/Confluence workflows, and drive cross-team collaboration with product owners, developers, and DevOps. The position emphasizes governance, risk assessment, and delivery of updates across environments, with a focus on timely, accurate release packages and stakeholder

Qualifications

• US citizenship is required.
• Active DoD Secret clearance required.
• On-site support at Scott AFB, IL; Fort Meade, MD; or Ogden, UT.
• Security certification meeting DoD 8570 IAT level II or higher (e.g., Security+).
• Bachelor’s degree with 8–12 years of relevant experience or Master’s with 6–10 years.
• Experience in Process Mapping within a DoD environment.
• Experience with Jira, Xray, Confluence and Git.
• Ability to work in a fast-paced, highly technical team with strict deadlines.

Responsibilities

• Plan and guide cross-functional teams using Lean Agile principles.
• Collaborate with Product Owners, requirements teams, and developers to mitigate dependencies.
• Release manager responsible for all releases and update sets.
• Develop metrics and reports for sprint, project, and program execution.
• Lead and own the release management process and risk assessment.
• Build product roadmaps in Jira and manage multiple releases.
• Communicate with stakeholders and manage expectations effectively.
• Work with End Users, Software, Data, DevOps, and Data Scientists.

Skills

Lean Agile

Stakeholder mgmt

Communication skills

Problem solving

Release management

Cross-functional leadership

Agile methodologies

Roadmap planning

Process improvement

Team coaching

Education

Bachelor’s Degree

Master’s Degree

Tools

JIRA

Xray

Confluence

Git

AWS

Job description

Description

The Digital Sector has a career opportunity for a Release Manager supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners.

Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily.

The Release Manager is responsible for working within a fast paced, Agile team to support the management of requirements, promotion of update sets from one environment to the next, design, integration, and delivery of new functionality in support existing frameworks in the AWS Cloud.

Primary Responsibilities

The successful candidate primary responsibility will:

• Plan and guide cross functional teams in executing project tasks using the principles of Lean Agile development. Additionally, this position will play a pivotal role in collaborating with Product Owners, requirements team, development teams, and other stakeholders to mitigate dependencies, incorporate strategies to address technical debt, and implement configuration and code.

• Collaborate with process owner(s), technical leads, and a variety of process stakeholders.

• Release manager is responsible for all minor and significant releases.

• Have excellent analysis, communication and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer.

• Lead and own the established release management process, including the assessment, analysis, planning and design of release packages, update sets and assessment of risk.

• Drive cross-team, functional impediments, planning, collaboration, and coordination.

• Help the release team escalated and remove impediments.

• Lead teams: provide coaching on the release process to help resolve process issues.

• Ability to build product roadmap in Jira.

• Experience developing metrics and reports for tracking sprint, project, and overall program execution.

• Proven track record in implementing Agile methodologies to improve software delivery.

• Excellent stakeholder management and ability to manage their demands.

• Working closely with End Users, Software, Data, and DevOps Engineers, and Data Scientists.

• Assisting in defining processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.

• Identifying the ‘As-Is’ process and working with the Product Owner, SMEs, and developers to create the ‘To-Be’ process.

• Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool.

• Develop business process maps using a standard methodology and toolset.

• Collaborating with colleagues to monitor and report technical variances; facilitating resolution of technical issues that adversely impact successful product delivery.

• Quickly adapt to customer dynamic environment and adopt their processes and foster innovative ideas.

• Asking questions & raising concerns as soon as possible without being prompted

• Employing exceptional problem-solving skills

Basic Qualifications

• Requires a US Citizenship.

• Must hold an active DoD Secret clearance.

• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support

• Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ upon start.

• Bachelor’s Degree with 8 – 12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.

• Experience in Process Mapping

• Experience in architecture, design, develop, and delivery of data driven operations capabilities, within a DoD environment.

• Experience identifying and tracking related project task dependencies, risks & possible mitigations.

• Experience estimating level of effort (hrs./days/resources) to feed a projected project schedule.

• Experience working with a highly technical team and in a dynamic, fast-paced environment.

• Experience with JIRA, Xray, Confluence and Git repo

• Strong written and verbal communication skills are required to collaborate with customer representatives, domain experts, systems engineers, and architects.

• Candidate to be able to work with strict deadlines.

• Ability to work well/collaborate with people from many different disciplines with varying degrees of technical experience.

• Knowledge of CI/CD pipelines and practices to assist in automating releases.

• High attention to detail and accuracy.

• Ability to manage multiple releases simultaneously.

• Excellent organizational and project management skills.

• Strong written and verbal communication skills.

Preferred Qualifications

• Serve as the central point of coordination for AI initiatives across multiple development teams and programs.

• Coordinate dependencies between teams to ensure AI capabilities are developed and implemented consistently.

• Facilitate collaboration between developers, architects, product owners, cybersecurity, and operational stakeholders.

• Develop and maintain an integrated AI roadmap encompassing initiatives across all participating teams.

• Track AI-related user stories, sprint commitments, milestones, and deliverables across teams.

• Ensure AI initiatives comply with applicable cybersecurity, data protection, and governance requirements.

• Provide leadership with consolidated status reporting across all AI initiatives.

• Coordinate demonstrations and stakeholder feedback sessions for emerging AI capabilities

• Identify opportunities to expand successful AI solutions across additional teams.

• Track adoption, operational effectiveness, and measurable benefits of deployed AI capabilities

• Process Improvements.

• Project Management.

• Resource Management

• Risk Management

• Experience with DISA and DoD Networks.

• Experience with cloud-based AWS services Experience with cloud-based - specifically AWS - enterprise implementations Experience with big data applications

• Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation

• Experience with Elastic / Kibana Understanding of network routing devices and network device configurations

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting

October 23, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $131,300.00 - $237,350.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail] .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission (https://reportfraud.ftc.gov/#/).

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.