ServiceNow Product Engineer

Truist; Richmond (VA); On-site; USD 110,000 - 128,000; Full time

Job summary

Truist is seeking a ServiceNow Product Engineer to partner with business stakeholders, product owners, and technical teams to design, develop, and maintain ServiceNow solutions that align with business objectives and enhance user experiences. This role focuses on translating business needs into clear requirements, user stories, and prioritized backlogs while applying secure coding practices.

The engineer collaborates across the full software lifecycle, supports backlog health, and contributes to

Qualifications

• Bachelor’s degree and 3 years of experience or equivalent education and software engineering training or experience.
• In-depth knowledge of information systems with the ability to identify, apply, and implement IT best practices.
• Understanding of key business processes and competitive strategies related to the IT function.

Responsibilities

• Designs, develops, tests, and maintains ServiceNow components addressing business requirements.
• Implements features for the ServiceNow platform using coding standards and best practices.
• Contributes to reliability, scalability, and performance by writing high-quality code and participating in reviews.
• Collaborates with cross-functional teams to execute technical initiatives and deliver on schedule.
• Troubleshoots defects and production issues using root-cause analysis as needed.
• Participates in full SDLC activities from requirements to support.
• Applies secure coding practices and documentation standards to ensure quality and compliance.
• Leverages existing frameworks and tools to enhance applications across technology domains.

Skills

Information systems knowledge

Backlog management

Agile product management

Education

Bachelor’s degree

Tools

CSA

CIS

CAD

SAFe POPM

ITIL Foundation

Job description

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

The ServiceNow Product Engineer partners with business stakeholders, product owners, and technical teams to design, develop, and maintain ServiceNow solutions that support business objectives and enhance user experiences. This role helps translate business needs into well-defined requirements, user stories, and prioritized backlog items, ensuring teams have clear direction and accurate information to execute effectively. Leveraging established ServiceNow development standards and best practices, the engineer delivers scalable, reliable, and high-quality platform capabilities while contributing to the continuous improvement of processes, workflows, and service delivery.

In addition to hands-on development, testing, and support, the ServiceNow Product Engineer collaborates with cross-functional teams throughout the software development lifecycle, from requirements refinement and solution design through deployment and ongoing maintenance. The role works closely with stakeholders to help maintain backlog health, clarify priorities, and ensure development teams are equipped with the information needed to deliver solutions successfully. The engineer contributes to application reliability and performance by troubleshooting issues, participating in code reviews, and applying secure development and testing practices. Success in this position requires strong collaboration, attention to detail, problem-solving skills, and the ability to balance stakeholder needs with technical execution while helping teams deliver business value through the ServiceNow platform.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Essential Duties & Responsibilities

• Designs, develops, tests, and maintains ServiceNow software components and services that address defined business and user requirements within an assigned technical domain.
• Implements well-scoped features and enhancements for the ServiceNow platform using established coding standards, architectural patterns, and development best practices.
• Contributes to the reliability, scalability, and performance of ServiceNow applications by writing high-quality, maintainable code and participating in peer code reviews.
• Collaborates with cross-functional technical teams to execute planned technical initiatives and deliver solutions on schedule.
• Troubleshoots, debugs, and resolves ServiceNow software defects and production issues within area of responsibility, applying root-cause analysis as needed.
• Participates in the full software development lifecycle, including requirements refinement, design discussions, development, testing, deployment, and support.
• Applies secure coding practices, testing strategies, and documentation standards to ensure software quality and compliance with team guidelines.
• Leverages existing frameworks, tools, and technologies to build and enhance applications across relevant technology domains.

Required Qualifications

• Bachelor’s degree and 3 years of experience or equivalent education and software engineering training or experience.
• In-depth knowledge of information systems with the ability to identify, apply, and implement IT best practices.
• Understanding of key business processes and competitive strategies related to the IT function.

Preferred Qualifications

• Professional Certifications, ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and IT framework certifications such as SAFe Product Owner/Product Manager (POPM), or ITIL Foundation.
• Knowledge of ServiceNow product management, demand management, and platform delivery practices.
• Experience in backlog management, roadmap planning, demand intake, requirements management, and value-based prioritization, ensuring delivery capacity is aligned to strategic business initiatives and platform objectives.
• Experience establishing and executing platform governance, intake processes, stakeholder engagement models, and data-driven decision-making frameworks that balance business value, technical feasibility, operational risk, and platform health.
• Strong knowledge of Agile product operating models, including management of epics, features, stories, release planning, dependency management, and cross-functional delivery teams.
• Strong knowledge of ServiceNow platform capabilities, CSDM, AI and automation opportunities, integrations, and performance metrics, with the ability to translate stakeholder needs into scalable, sustainable, and business-aligned solutions.

The annual base salary for this position is $110,000 - $128,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work