ServiceNow Platform Engineer/Application Developer - Local to Austin, TX

DTI (Diversified Technology Inc.); Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

DTI (Diversified Technology, Inc.) is seeking a senior ServiceNow Platform Engineer / Application Developer to support a strategic enterprise platform engineering initiative in an onsite Austin, TX setting. The role focuses on deep custom development, integration work, and scalable solution design.

The ideal candidate will bring extensive hands-on ServiceNow experience, proficiency in REST integrations, and the ability to build reusable platform components and workspace experiences.

Qualifications

• Strong hands-on ServiceNow engineering and development experience.
• Custom application development on the Now Platform.
• REST APIs and integration development.
• Workspace development and custom user experiences.
• ServiceNow platform engineering.
• Workflow automation and Flow Designer.
• Performance tuning, scalability, and troubleshooting.
• Experience designing reusable custom components beyond out-of-the-box capabilities.

Responsibilities

• Design and develop custom ServiceNow applications and platform capabilities.
• Build reusable platform components, services, and APIs.
• Develop custom Workspace experiences, widgets, and user interactions.
• Design scalable, maintainable, and upgrade-safe solutions.
• Support platform performance optimization and engineering best practices.
• Design and develop REST/API-based integrations.
• Build and maintain integrations between ServiceNow and external platforms.
• Implement automation, orchestration, and workflow solutions.
• Troubleshoot complex platform, application, and integration issues.

Skills

ServiceNow

Platform engineering

REST APIs

Workspace development

Automation

Performance tuning

System integration

Job description

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

WHAT WE DO:

We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Role: Senior ServiceNow Platform Engineer / Application Developer

Location / Work Model: Onsite Mon-Friday — Austin, TX (LOCAL Candidates only)

Duration: Long-term engagement anticipated; candidates available for 12+ month assignments are preferred.

Overview

Seeking a senior ServiceNow engineer with deep custom development experience to support a strategic enterprise platform engineering initiative. This is not a configuration-focused role. The ideal candidate will bring strong engineering skills, custom application development experience, integration expertise, and the ability to design scalable solutions on the ServiceNow platform.

Key Responsibilities

• Design and develop custom ServiceNow applications and platform capabilities.
• Build reusable platform components, services, and APIs.
• Develop custom Workspace experiences, widgets, and user interactions.
• Design scalable, maintainable, and upgrade-safe solutions.
• Support platform performance optimization and engineering best practices.

Integration & Solution Development

• Design and develop REST/API-based integrations.
• Build and maintain integrations between ServiceNow and external platforms.
• Implement automation, orchestration, and workflow solutions.
• Troubleshoot complex platform, application, and integration issues.

Technical Delivery

• Participate in architecture and solution-design discussions.
• Support code reviews, testing, deployments, and production-readiness activities.
• Apply sound development standards and engineering practices.

Required Skills

• Strong hands-on ServiceNow engineering and development experience.
• Custom application development on the Now Platform.
• REST APIs and integration development.
• Workspace development and custom user experiences.
• ServiceNow platform engineering.
• Workflow automation and Flow Designer.
• Performance tuning, scalability, and troubleshooting.
• Experience designing reusable custom components and solutions beyond out-of-the-box ServiceNow capabilities.

Preferred Qualifications

• Experience building custom ServiceNow applications at enterprise scale.
• Experience in complex, highly integrated ServiceNow environments.
• Experience developing reusable platform services and components.
• Strong understanding of performance, scalability, maintainability, and platform engineering best practices.
• ServiceNow Certified Application Developer (CAD) or equivalent certifications.

Ideal Candidate

We are specifically looking for deeper engineering capability rather than basic ServiceNow configuration skills or keyword matching. The ideal candidate is a senior-level ServiceNow engineer who can demonstrate hands-on custom development depth, explain how they have engineered scalable solutions on the platform, participate meaningfully in architecture discussions, and independently solve complex technical problems.

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.