ServiceNow Platform Engineer

Huntington National Bank; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Huntington National Bank is seeking a ServiceNow Platform Engineer to provide technical support for complex matters. The role involves managing ServiceNow applications and improving platform stability.

Ideal candidates will have a Bachelor's Degree, over 5 years of experience in application development, and strong knowledge of ServiceNow best practices. The position offers an office workplace type with the possibility of flexible arrangements.

Qualifications

• 5+ years of experience in application development and ServiceNow.
• In-depth knowledge of IT Service Management (ITSM).
• Experience with configuration and modification of the ServiceNow platform.

Responsibilities

• Manage and resolve issues with ServiceNow applications.
• Advise on process inefficiencies within the platform.
• Perform maintenance and monitoring of ServiceNow.

Skills

Application development

ITSM

ServiceNow platform expertise

Object-oriented programming (OOP)

Technical consulting

Education

Bachelor's Degree or equivalent experience

Tools

ServiceNow

REST

JSON

Job description

Locations

• Atlanta, GA
• Charlotte, NC
• Dallas, TX
• Houston, TX
• Detroit, MI
• Birmingham, AL
• Other Corporate Locations Available

Summary

The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters. Provides technical and consultative support on the most complex technical matters. Analyzes, designs, and develops systems based upon user specifications. Possesses an in-depth knowledge of and works with the technical tools available for systems development and support. Maintains and demonstrates knowledge of technical industry trends. May assist with identifying training needs or with training of less experienced staff. May serve as project leader for specific projects.

Responsibilities

• Manage and resolve issues against ServiceNow applications
• Advise internal teams and lines of business regarding process and technology inefficiencies within the platform
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Maintain and improve the overall stability of the platform ensuring best practices are identified and incorporated into the platform
• Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform
• Manage Instance Security, User/Group access, roles and associated relationships, and Access Control Lists (ACLs)
• Provide training and knowledge across the platform to our internal team and external business partners
• Develop reporting strategy and maintenance plan for platform wide reporting
• Strong knowledge and experience with object-oriented programming (OOP)

Basic Qualifications

• Bachelor's Degree or 4+ additional years of equivalent experience.
• 5+ yrs of experience in application development plan, ITSM and Service Now

Preferred Qualifications

• Configuration and modification of the ServiceNow platform in the following areas IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM)
• Familiarity with the User Experience Tools, Service Intelligence, and Service Experiences
• Knowledge and Experience working with Web Services, REST, JSONv2 Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.