ServiceNow Platform Developer

E Farmcredit; Louisville (KY); Hybrid; USD 82,497 - 178,402; Full time

Benefits offered by this job

Health insurance

401(k) plan with company contributions

Paid vacation

Paid parental leave

Short-term disability

Long-term disability

Tuition reimbursement

Community involvement

Job summary

Farm Credit Mid-America seeks a ServiceNow-focused professional to design, develop, and support platform solutions. The role emphasizes technical design, testing, implementation, and documentation, with collaboration across Paas/SaaS ecosystems such as Salesforce and nCino.

You will provide guidance to teammates and stakeholders, develop integrations, and promote Agile practices while maintaining high-quality service delivery in a hybrid work setup across the region.

Qualifications

• High School Diploma or GED with 4 years of relevant experience.
• Associate's Degree in computer science, business or related field with 2 years of relevant experience.
• Two+ years direct ServiceNow Platform experience.
• CSA and ITSM certifications preferred.

Responsibilities

• Design and develop solutions in the ServiceNow platform.
• Provide technical and systems design for Paas/SaaS solutions (Salesforce, nCino, ServiceNow).
• Develop test plans, create implementation and rollback plans, provide production support.
• Create and manage integrations with PaaS/SaaS applications.
• Support internal software applications and drive long-term improvements.
• Provide project estimates and ensure timely delivery.
• Promote CI/CD and Agile practices within the team.

Education

High School Diploma

Associate's Degree in CS/IT

ServiceNow CSA

ITIL 4 Foundations

Tools

ServiceNow

Salesforce

nCino

Job description

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Schedule: Full Time, Hybrid
Travel Required: 0% - 25%

Compensation: The salary range for this position is estimated to be $82,497.00 – $178,402.00 annualized, which reflects the company’s current estimate of the potential compensation range at the time of posting. This salary range reflects the anticipated compensation for this position and represents one component of the total rewards package. Final compensation will be determined based on factors such as experience, skills, education, qualifications, and allotted budget. The organization offers a comprehensive benefits program as part of its overall compensation strategy, and salary ranges are reviewed periodically to remain aligned with market conditions.

Benefits At A Glance

• Eligible team members have access to a comprehensive benefits package that includes
• Medical, dental, and vision insurance
• Well-being and fitness reimbursement programs
• Paid vacation, sick leave, and holidays
• 401(k) plan with company contributions and matching opportunities
• Paid parental leave
• Short-term and long-term disability coverage
• Tuition reimbursement and professional development programs
• Community involvement and volunteer opportunities
• Variable compensation opportunities for eligible positions

About Our Opportunity

Primarily working in the ServiceNow platform and ecosystem. Provides high level analysis, technical design, development, testing, implementation, and documentation of custom developed components in Platform as a Service or Software as a Service line of business applications; provides information and guidance to teammates (end users) of vendor developed software; performs fact finding and analysis for problem solving for business applications.

How You Will Spend Your Time

• Design and develop solutions in the ServiceNow platform.
• Provides technical and systems design expertise to assist in the development, implementation, review and upgrade of third-party, Platform as a Service (Paas), or Software as a Service (Saas) solutions (i.e. Salesforce, nCino, ServiceNow, etc). Is proactive in providing suggestions in regards to product development, new services and technologies or enhancements to existing systems/configurations which will assist the end user in improving overall service to our customers.
• Develop test plans along with expected results and perform unit testing. Prepare implementation plans along with back-out and recovery plans. Provide on-going production support as needed.
• Create and manage integrations with PaaS/SaaS applications
• Lend development and systems expertise to Software Systems Engineers in the daily support and maintenance of internal, vended software applications, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements.
• Provide estimates on project requests and timely delivery based on the estimates.
• Promote code through development environments using an automated deployment tool
• Use backup and seeding tools to create automated backups and allow for creating ad-hoc development environments.
• Actively participates in assigned team projects fulfilling task assignments, meeting deadlines, and proactively seeking attainment of team goals.
• Keeps technical skills up to date to provide most efficient support to end users.
• Promote Agile practices such as TDD, Continuous Integration, paired programming, scrum and cross-functional development within the team.

Education & Experience

• High School Diploma/GED and four years of relevant experience OR Associate's Degree in computer science, business or related field and two years of relevant experience.
• Two+ years of direct experience working with the ServiceNow Platform preferred.
• ServiceNow Certified System Administrator (CSA) preferred.
• ITIL 4 Foundations or ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) preferred.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem‑solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long‑distance. Reasonable accommodations will be considered for individuals as requested.

Farm Credit Mid-America provides a competitive total rewardspackage to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.

Farm Credit Mid-America is an equal opportunity employer, and all applicants will receive consideration for employments without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other category protected by law.