ServiceNow Lead Developer

Cognizant; Salt Lake City (UT); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Lead Developer to guide the design, development, integration, and enhancement of enterprise ServiceNow solutions. The ideal candidate will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions across ServiceNow modules while ensuring alignment with business and IT objectives.

The role emphasizes mentorship, platform upgrades, and governance, with a remote-friendly setup and collaboration with

Qualifications

• 6+ years hands-on ServiceNow development and administration experience.
• 2+ years leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
• Experience with ITSM, CMDB, and CSDM.
• Hands-on experience with additional modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• REST/SOAP integration design and MID Server configurations.
• Solid knowledge of Agile/Scrum and ITIL processes.
• Experience with upgrades, release management and governance.

Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow capabilities across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST/SOAP, and MID Servers.
• Establish CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Support platform upgrades, release management, and ATF implementation.
• Provide mentoring to developers, admins, and support teams.
• Troubleshoot production issues and performance bottlenecks.
• Ensure adherence to ServiceNow standards and best practices.

Skills

ServiceNow development

Team leadership

JavaScript

Glide API

Service Portal

Flow Designer

Integration Hub

ITSM

CMDB

CSDM

Agile/Scrum

ITIL

Education

CSA (ServiceNow Certified System Administrator)

CAD (ServiceNow Certified Application Developer)

CIS – ITSM/CMDB/Discovery/HAM

ITIL v4 Foundation

Tools

MID Server

REST API

SOAP

Job description

ServiceNow Lead Developer

Location: Remote

Experience: 8+ years

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

We are seeking an experienced ServiceNow Lead Developer to lead the design, development, integration, and enhancement of enterprise ServiceNow solutions. The ideal candidate will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions across ServiceNow modules while ensuring alignment with business and IT objectives.

Key Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow platform capabilities, including ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
• Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
• Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions.
• Support platform upgrades, release management activities, and Automated Test Framework (ATF) implementation.
• Provide technical mentoring and guidance to developers, administrators, and support teams.
• Troubleshoot and resolve complex production issues and performance bottlenecks.
• Ensure adherence to ServiceNow development standards and best practices.

Required Qualifications

• 6+ years of hands-on ServiceNow development and administration experience.
• 2+ years of experience leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
• Proven experience with ITSM, CMDB, and CSDM.
• Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• Experience designing and implementing REST/SOAP integrations and MID Server configurations.
• Strong understanding of Agile/Scrum methodologies and ITIL processes.
• Experience with ServiceNow upgrades, release management, and governance.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) – ITSM, CMDB, Discovery, or HAM
• ITIL v4 Foundation

Applications will be accepted until 10/15/2026

The annual salary for this position is between $75,000- $115,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.