ServiceNow ITSM & ITAM Platform Engineering

Tata Consultancy Services; Phoenix (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services seeks an experienced ServiceNow developer for ITSM & ITAM Platform Engineering. You will implement, configure, and maintain the ServiceNow platform, driving automation and delivering ITSM solutions to improve efficiency across business functions.

The role requires 8+ years in related fields, 3+ years hands-on ServiceNow development, and CSA/CAD certifications. Strong JavaScript, REST API, and integration experience are essential.

Qualifications

• 8+ years in related fields.
• 3+ years of ServiceNow platform development experience.
• CSA and CAD certifications are preferred.

Responsibilities

• Deliver development projects across full life cycle from requirements to deployment.
• Provide estimates for design, build, test, and implementation phases.
• Implement, configure, and maintain ServiceNow ITSM/ITOM/SecOps modules and integrations.

Skills

ServiceNow development

ITSM

ITOM

JavaScript

Flow Designer

REST API

CSA

CAD

System integration

Architectural knowledge

Education

BS or MS in Computer Science/Engineering

Tools

ServiceNow

Job description

Role Overview

We are seeking an experienced ServiceNow developer for the ITSM & ITAM Platform Engineering team. The role involves implementing, configuring, and maintaining the ServiceNow platform, driving business process automation, and delivering seamless ITSM solutions to improve efficiency across business functions.

Experience Required

8+ years in related fields.

Must‑Have Technical/Functional Skills

• 3+ years of ServiceNow platform development experience
• In-depth knowledge of ServiceNow modules: ITSM, ITOM, SecOps
• Strong proficiency in JavaScript and ServiceNow configuration (business rules, UI policies, client scripts, ACLs), Flow Designer, and application development
• Experience with integrations and API development (REST, JSON)
• BS or MS in Computer Science, Computer Engineering, or related field
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Conceptual architecture knowledge
• Knowledge of Machine Learning or Generative AI preferred

Roles & Responsibilities

• Responsible for the timely delivery of development projects across the life cycle—requirements analysis, design, development, testing, implementation, documentation.
• Provides estimates for design, build, test, and implementation phases.
• Conducts mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory 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