ServiceNow ITOM Architect

Tata Consultancy Services; Houston (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

A leading IT consulting firm is seeking a Mid-Senior Level Technical Designer in Houston, Texas. This role involves managing ITOM and ITSM processes using ServiceNow, leading technical implementations, and guiding development teams. Candidates should have strong skills in ServiceNow, ITIL processes, and various scripting languages. The salary range is $150,000-$190,000 per year, offering a full-time employment opportunity.

Qualifications

• Experience in implementing ITIL processes in ServiceNow.
• Hands-on experience with integrating ServiceNow with other CMDB tools.
• ServiceNow Certified Candidates Preferred.

Responsibilities

• Gather requirements and translate them into functional features.
• Design ServiceNow ITOM and ITSM architecture.
• Lead technical implementations across ITOM and ITSM.

Skills

ITOM Implementation

CMDB Management

ServiceNow Integration

Scripting (JavaScript, PowerShell, etc.)

Custom Module Implementations

Process Automation

ServiceNow Architecture Design

Tools

ServiceNow

Cloud Management Tools

Job description

4 days ago Be among the first 25 applicants

Overview

Job Description

Must Have Technical/Functional Skills

• ITOM: Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
• CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• Integration: Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
• App Engine: Expertise in Custom module implementations
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
• CTAs/ ServiceNow Certified Candidates Preferred

Roles & Responsibilities

• Requirements Gathering And Process Mapping
• Conduct workshops with business and IT stakeholders, gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution And Architecture Design

• Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
• Define data models, integrations, workflows, and UI experiences across ITSM and ITOM modules

Implementation

• Lead and govern technical implementations across ITOM (Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
• Ensure delivery aligns with defined architecture and standards.
• Provide oversight on ServiceNow configuration, customization, and integrations.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Reporting & Dashboards

• Design custom and out-of-the-box performance analytics, reports, and dashboards

Knowledge & Mentorship

• Guide and mentor development teams, BA teams, and platform administrators.
• Create knowledge artifacts and reusable design templates.
• Stay updated with new ServiceNow releases and ensure roadmap alignment.

Pre Sales & Solutioning

• Support the pre-sales team with solutioning and effort estimation.
• Provide product demos and support proof of concepts as required
• Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap

Generic Managerial Skills

• Strong communication, presentation and interpersonal skills
• Strong analytical and problem-solving skills

Salary Range: $150,000-$190,000 a year

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Tata Consultancy Services by 2x

Houston, TX $100,000 - $110,000 1 month ago

Technical Designer - Sciences - Mid Level

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.